Taobao Shopping Received The Seller'S "Shroud Bag" For Bad Reviews.

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Xiaobian of the network to introduce to you is Taobao shopping to receive the seller's "shroud bag".

It was reported that Mr. Xue gave a bad comment when he was shopping at Taobao because of the quality of the goods.

Unexpectedly, after receiving more than 80 harassing calls, he received a courier with a shroud. Before that, he was ordered to have a cash on delivery refrigerator without knowing anything about it.

Reporters learned from Taobao that at present, the account of the purchase of the shroud has been confirmed to belong to the seller, and the shop will be frozen for punishment.

In August 20th, Mr. Xue bought a pair at a Taobao store called "instant Ding Dong".

On the 23 day, the shoes arrived.

"Opening the parcel, the quality of the shoes is not good, and the toe ends are open.

"Mr. Xue found that there was a gap between the quality of the shoes and the pictures on the Internet, and the delivery speed of the seller was slower, so he gave the seller a bad comment after confirming the receipt.

On the evening of 23, around 7, his cell phone showed a number call at the 180 beginning of Quanzhou, Fujian.

"I didn't answer it, I just hung up, because the number belongs to the seller's address. I also want to know that this is the seller's theory.

"Mr. Xue told reporters that the number had repeatedly called Mr. Xue, but he ignored it.

At 9 o'clock that evening, Mr. Xue's telephone rang never stopped again. A 186 beginning shows the number of mobile phones belonging to Shenzhen, Guangdong, from 2 to 3 per minute, and constantly calling him.

"I really can't stand it. That's the night.

"In the morning of the second day, Mr. Xue received the call from the 186 beginning number," he called three times in a row, and called again later.

"Mr. Xue took a mobile phone security software and dragged the 180 and 186 beginning of the two days into the blacklist."

Mr. Xue told reporters that the software interception information showed that 23 days later, 180 of the calls had been played several times, and the latest was 1 at 1 a.m. in September 1st.

Reporters then saw on the seller's home page that the telephone he had left was in line with Mr. Xue's 180 harassing phone call.

If it's just a harassing phone call, Mr. Xue will be able to pull black.

But at noon on the 24 day, Mr. Xue received a call from Shanghai. The other person said he was selling the fridge, confirming the delivery time with him.

"I just started thinking that it was a fraud call. Later, the other side said my relatives bought it for me, and also reported the name of my residential district and my home number, but I never ordered any refrigerator.

"The other person told Mr. Xue that the refrigerator was ordered by other people by phone, cash on delivery.

After confirmation with the other party, the telephone number of the subscribers is 0595, which is located at Quanzhou, Fujian.

Yesterday, reporters contacted the refrigerator seller Huang.

Ms. Huang opened an electrical appliance store in Pudong and told reporters that in the evening of August 23rd, a man called to buy a fridge and sent it to Zhang Jiang for cash on delivery.

"I saw the caller ID number in Fujian. I specifically asked him why the number was in Fujian. The man said he was on a business trip in Fujian, and my brother-in-law would collect it at home.

"Ms. Huang said," he said at that time the delivery address was "the name of the district", "Chuan Yang Xinyuan". When I asked him what way he could not speak, he said that he could see the cell when he saw it.

Luckily, I confirmed with Mr. Xue in advance, otherwise I would have to fry the fridge.

"If you order a refrigerator for a buyer on a cash on delivery basis, it is a practical joke," Mr. Xue received on Saturday.

According to Mr. Xue, in the evening of August 30th, he received a courier packed in a square plastic bag.

When I opened the parcel, I saw that the Yellow corpse bag with big black "Jiao" was in it, and Mr. Xue was really shocked.

"When I saw this word, I wrote" "immortal", and then I trembled with rage.

It must have been sent by the seller. It is too bad to find something bad with such things.

"

According to Mr. Xue's mobile phone information records, the reporter found that the courier came from Baoding, Hebei, and contacted the chef, the sender of the express, specializing in the sale of shroud and other supplies.

After he inquired, he told the reporter that a Taobao named "Ma Hang where you are 1" bought. The consignee, address and telephone number he filled were Mr. Xue's.

"He has already paid, plus 38 yuan freight, but now the buyer's Alipay shows abnormal, I can not see his real name registration information.

"

[Taobao customer service]

Verify that the shroud is exactly what the seller has done.

Taobao customer service staff told reporters that such a situation, buyers can complain to customer service, and upload chat page screenshots, courier information and other relevant evidence, Taobao will decide whether the complaint is based on the situation.

Yesterday afternoon, Taobao responded that after further investigation, it has been confirmed that the purchase of the shroud bag is the same as selling the same family member. Taobao will mail the 48 B of the nausea class and freeze the shop.

So, if other buyers have suffered similar "retaliation" for bad reviews? How should they protect their rights? Customer service staff told reporters that Taobao did have similar complaints about sellers harassing bad buyers, even sending shroud to buyers, but relatively rare. "Buyers can complain about products after sale service and sellers' malicious harassment."

Within 15 days after the paction is successful, upload a credential or chat record and other credentials. If the complaint is established, the seller will be punished by penalty points, shop search or account restrictions.

At the same time, customer service personnel said that if the seller did have a threat of reprisal, buyers can take legal measures to protect their rights.

[lawyer's viewpoint]

Excessive actions insult consumers' dignity

He Qiang, senior partner of Haihua Yongtai law firm in Shanghai, pointed out that the law of the People's Republic of China on the protection of consumers' rights and interests stipulates that consumers enjoy the right to respect their personal dignity and national customs when they purchase, use commodities and receive services.

"It is the right of consumers to give bad reviews. The excesses of the seller's" shroud bag "have insulted the personal dignity of consumers, which is clearly against the law.

Like Mr. Xue, private information was leaked and unharassed, which seriously affected his life. He could report to the public security organ and judge whether it constituted a public security case.

Secondly, it can also complain to the business sector and the consumer protection association.

If the above methods are fruitless, civil proceedings may be brought to court, requiring businesses to stop infringement, apologize and compensate for the corresponding economic losses.

He Qiang also said that, like Mr. Xue's situation, the seller harassed intimidation and other acts by anonymous phone calls, and so on.

Obviously, it is unreasonable.

In this regard, Taobao should establish a more sophisticated regulatory mechanism to manage complaints at different levels.