Sports Shoes Overdue Damage To Industry And Commerce Bureau 12315 Help Coordination

Recently, the Xiangyang sub Bureau of Jixi industry and Commerce Bureau handled two special cases of over three packages of goods, which was praised by consumers.

In April 2014, at a shopping mall, he bought a pair of 559 yuan "ADI" sneakers. After wearing a pair of shoes for a while, the color difference appeared. When the color difference became more and more obvious, the defendant had already refused to deal with it in excess of three packages.

No resistance Mr. Wang found the 12315 center of Jixi industry and Commerce Bureau, asking for a statement.

For the sneakers overrunning for more than a month, the center first tells consumers that according to the regulations of the Administration for Industry and commerce handling consumer complaints, "after the purchase of goods exceeds the expiration date, the complainant is no longer liable for breach of contract," the industry and commerce administration department will not accept or terminate the acceptance.

Mr. Wang said this aspect

Do not understand, but 500 yuan of shoes money only wear a few months like this, really not willing, not to identify.

The center staff answered that the footwear products were all destructive identification, and the parties should consult with the parties concerned to submit quality appraisal applications to the quality and technology supervision departments above the provincial level. Besides, Jixi does not have any footwear identification institutions, and it needs to be in the province.

Mr. Wang is embarrassed, comrade, please help us solve it.

This is a special case which is not accepted in the 12315 center. After research, the center made the following decision: pfer the complaint to Xiangyang sub Bureau. First, let the operator provide quality inspection report, prove that the shoes sold are qualified and provide no fault liability; two, coordinate with the factory to deal with the matter.

After receiving the complaint, the Xiangyang sub Bureau contacted the shopping malls for the first time. After providing quality inspection reports and related formalities, they communicated with the shopping malls and factories for many times, and finally reached an agreement to return the shoes to the factory. After a week, Mr. Wang received a pair of sports shoes without chromatic aberration. He telephoned the director of the Xiangyang sub bureau to express his thanks.

Coincidentally, Mr. Li, a chicken in the cockscomb area, bought a pair of Nike shoes in a shopping mall in April 12th this year. After wearing them for 4 months, the quality problems of the sports shoes appeared, and they found that the shopping center was told that over three bags were not handled by the 599.

Consumers consider quality problems to be identified.

After consultation with Xiangyang sub Bureau, shopping malls will replace consumers.

"Heilongjiang province footwear commodity three package responsibility stipulation": implements the three package deadline: leather shoes, the price above 100 yuan imitation leather shoes for three months; rubber shoes,

Children's shoes, leather shoes priced below 100 yuan for one month; other footwear commodities reference.

The three package period of commodities is from the date of sale.

The three package period does not include the time occupied by quality maintenance. The replacement period of three packages is calculated from the date of replacement.

Jixi city commerce and Industry Bureau 12315 remind consumers: purchase footwear products, please ask for invoices, credit cards and other purchase vouchers and retain.

In case of quality problems, please protect your rights in time within the three package period.