Online Shopping Luxury Goods Return Difficult Electricity Providers Fear Of Being Pferred

Recently, some media reported that since the implementation of the new consumer law in March 15th this year has been six months, in practice, there are still many restrictions on online shopping "seven days no reason to return", especially luxury goods become the "big problem" of returns, and Amazon and other large e-commerce platforms have been named.

Reporters found that online shopping luxury goods are generally difficult to return the phenomenon, but it does not violate the new "consumer law".

Insiders said that online shopping luxury goods return is difficult, the electricity supplier also has difficulties.

Special merchandise returns are really hard.

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It is found that most of the electricity suppliers have special rules for the return of special goods, and these special commodities often include luxury goods.

For example, on the Amazon return page named by a media, the reporter noted that many kinds of goods that could not be returned were tagged: including watches and watches sold at a price above 500 yuan, and jewellery products priced at more than 300 yuan.

Most luxury goods sold on a website can be returned.

However, for certain special commodities, such as cosmetics, personal clothing, jewelry, gold ornaments, gifts, etc., such as non quality problems, it is pointed out that it is not possible to handle the returns.

In addition, reporters in suning.com, shop 1, jumei.com and other domestic e-commerce sites, found that special commodities, such as luxury goods, gold, cosmetics and so on were excluded from the "seven days no reason to return."

Consumers can enjoy "regret right" for 7 days, which is stipulated in the new consumer law issued in March this year.

But what commodity can enjoy "regret right", the new "consumer law" is more careful: it should protect consumers' right to know, and can not violate the characteristics of goods and market rules.

Tao Ailian, Secretary General of the municipal consumer protection committee, said consumers and businesses did not need to "get entangled" in which products could be refunded.

The meaning of the new "consumer law" is very clear: the goods that are of special nature and consumers are not allowed to return goods when they purchase are also unacceptable.

This means that the operator should fulfill the stipulation if the consumer agrees to set up the relevant links to inform the consumers and let them confirm that some products can not be returned.

An electric business insider told reporters that luxury goods prices are relatively high, electricity providers worry that products are "sub package" is an important reason.

In addition, most luxury goods providers are reluctant to offer online shopping for seven days or even a little longer.

"Mainly according to the supplier's policy of return and replacement.

If the supplier refuses to return, it will be difficult for the electricity supplier to undertake such losses.

Experts from the China Electronic Commerce Research Center believe that in order to achieve a smooth return of online shopping luxury goods, it is necessary to make clear policies on the criteria of "not returning goods", and punish punishments for malicious returns and counterfeit goods.

At the same time, it is suggested to define the liability attribution of accidental damage, and to link up the return of luxury goods suppliers.