Double Eleven Online Shopping Needs Careful Price And Returns Are Hidden Dangers.

A few days ago, SAIC convened 10 electricity suppliers, such as Alibaba, Jingdong, vip.com, suning.com and shop No. 1, and asked to sort out the problems in the past sales promotion. For example, "first price increase, discount after sale" and "no sale on the grounds of no inventory" and other online shopping situation, take precautions in time.

The departments concerned reminded the general public to be cautious in shopping according to actual needs and economic conditions, and not to impulsive consumption.

Online shopping problem

After double eleven, the price of goods is cheaper.

Last year, "double eleven", Xiao Xu on the Internet bought a brand shirt of 109 yuan.

About a week later, Xiao Xu found that the price of the shirt turned to 89 yuan, which was 20 yuan cheaper than the starting price.

Xiao Xu called the customer service for a return, but the customer service gave the argument that the commodity was within the seven day unconditional return period promised by the seller, but the goods were not of quality and therefore no return.

"At that time, it was because they saw the banner of" the lowest price in the whole year "that the businessman bought it.

"Last year, eleven days ago, I bought a book at Dangdang net for 15 yuan, and I found that the book price dropped to 13 yuan just after receiving the goods."

Originally thought that "double eleven" has a discount, but did not expect that the last businessman was "pit", the public is very unhappy.

After many years of e-commerce promotion war, the "double eleven" artificial holiday has been accepted by consumers and moves from line to line.

Because during the annual "double eleven" period, the main sales promotion means of the electricity supplier are large discount and low price sale, attracting consumers through ultra-low price.

However, some of the operators have "first raise prices, then discounts", "no sale on the grounds of not selling", "unilaterally changing or even revoking sales promotion" and other issues, which makes consumers shout and be deceived.

Physical goods and propaganda do not return.

In addition to the problem of discount after the first price increase, many consumers are troubled by poor quality of goods, difficult returns and poor after-sales service in the past "double eleven" online shopping.

Xiao Tang, a junior student in a university in Nanning, bought a pair of Books Online on "double eleven" last year.

The product is described as a certain product.

The price is cheaper than the shopping mall.

"After receiving the goods, it is found that the imitation is not the same, but the quality is very bad and the smell is great."

When Xiao Chen applied for a refund, the merchants initially claimed that they were genuine, and there were still small tickets for shopping mall, which required that the business sector should be identified as fake and inferior products, and the relevant certificates should be issued before they could be dealt with.

Xiao Tang moved out of the "7 days no reason to return" clause repeatedly stressed that the merchants agreed to return, but the difference is to pay the full amount, requiring Chen himself to bear the freight.

Xiaoxia bought a pair of jeans at a businessman last year on "double eleven".

But two days later, the small summer logistics found that jeans had not yet been shipped, which was not in line with the 24 hour shipments promised by merchants.

Finally, the jeans were sent to Xiaoxia in ten days, and there was a big difference between trousers and pictures.

After Xiaoxia gave a bad comment to the merchant, the businessman dialed dozens of phone calls to Xiaoxia, asking him to revise the bad comment, supplemented by the temptation of returning the postage and giving the store coupons.

In order to avoid businessmen's crazy harassment, Xiaoxia had to pull the business phone black.

"12315" reminder

Pay attention to keep paction information chat record.

Recently, SAIC convened Alibaba, Jingdong and other e-commerce enterprises to engage in interviews.

Among them, the "double eleven" promotion was banned, and the price was the lowest after the price increase.

The General Administration of industry and Commerce will strictly investigate four kinds of illegal activities, such as misleading consumers, false propaganda, making unfair format clauses, and false credit evaluation.

In view of the website's big show "crazy rush to buy", recently, Nanning industrial and commercial bureau 12315 issued "double 11" consumer tips to remind consumers to rational consumption and avoid impulse shopping.

Remind consumers to choose online shopping businesses cautiously.

Be alert to any unsafe links in network pactions and payment recharge. Do not try to click on the trade links or pictures provided by the seller through MSN, QQ or E-mail. Do not pay the third party's links to the non needed goods, and prevent the computer from being manipulated by Trojan horse software.

When the public is consuming, it is best to choose a reputable website, pay attention to goods ratio three, beware of falling into the trap of "discount after the first price increase", and keep the paction information, chat record and purchase voucher.

After receiving the goods, check the goods in time, find the problems and return them in time.

The business enterprise platform also has consumer complaints department and rights protection team. Once there is a dispute with the merchants, it is suggested to initiate a complaint of rights protection through the platform, provide corresponding vouchers timely, and wait for the intervention of the customer service of the trading platform.

If it can not be negotiated, it should promptly make a complaint to the Department concerned or call 12315.