Guangzhou: Complaints Of Online Shopping Products Are Increasing, Clothing Shoes And Hats Are Most Complaints.

In the coming of "3. 15", this newspaper launched a series of 3. 15 smart news series to help you sort out consumer traps in department stores, tourism, automobiles, home appliances and other consumer industries, and teach you to be smart consumers.

Official statistics from the city red shield information network showed that 11744 complaints were made last year, accounting for 66.5% of the total consumer complaints.

In commodity complaints, complaints of daily general merchandise ranked the top, accounting for 2694, accounting for 22.9% of the volume of complaints, representing an increase of 39.2% over the same period.

At the same time, complaints about online shopping are increasing rapidly, and fake and shoddy products and goods are not outstanding.

Clothing shoes and hats most complaints

According to the 12315 work situation released by the Municipal Industrial and commercial bureau in 2014, commodity complaints increased by 50% over the same period.

12315 last year, 11744 complaints of consumer complaints were received, representing an increase of 49.9% over the same period last year.

Among them, clothing,

Consumer complaints increased significantly.

12315 a total of 348 complaints about clothing, 418 complaints of shoes and hats, a total of 766, accounting for 28.4% of general merchandise complaints.

Among them, 442 relate to the quality of goods, and 162 involve after-sales service disputes, such as leather shoes decolorization, glue opening, shoe code error, artificial leather and regenerated leather as genuine leather, with long maintenance time and poor repair effect.

In the short term, there will be fuzz, damage and burst lines.

Online shopping bag change bag

Faced with the increasing consumption of the Internet, the problem of fake goods and service quality in online shopping is becoming more and more prominent.

"I saw a second line brand package on the Internet last year, and I placed the order immediately after the promotion.

I was disappointed by the result.

Miss long said that this woman's purse is red wine on the Internet, but it was dark red when it came to the shop. "The shop owner tagged the size of the small satchel, but I didn't expect to get the size of the satchel after I got it."

"I shop with the shop for a long time, and finally the store promised to return it."

According to statistics from the Municipal Industry and Commerce Department, in 2014, the city handled 806 complaints about online shopping products and services, an increase of 199.6% over the same period last year.

Online shopping disputes are mainly reflected in furniture,

The size or quality is not consistent with the description of the website; false delivery; the operator refuses to undertake after-sales service, return goods and freight disputes.