The Authenticity Of Adidas Shoes Is A Difficult Problem.

In March 21st, through the local Mart store.

A shop in Liaoning, Dandong, bought a pair of sneakers with a price of 489 yuan for their children. Because the store did not have the corresponding shoe numbers at that time, the staff of the counter told that they could choose to pick up the goods after the store was pferred.

Ms. Feng paid the money and returned the sports shoes three days later. "But the child did not wear it for a few days, and the left foot bleed and there were obvious wear marks on the outside of the heel."

Ms. Feng inspected carefully and found that the labels that should have been on the shoes were scattered at the bottom of the shoebox and worn on the shoes for a day. Therefore, Ms. Feng doubted the authenticity of the shoes. She thought there was a problem during the pfer of goods between the stores.

So, Ms. Feng contacted the merchants in March 28th for identification.

Authenticity.

Do not know, do not know, several times to contact the seller, manufacturers and consumer coordination department, she found that to prove that these shoes are Adidas, really is a difficult problem.

At first, Ms. Feng consulted the manager of the New Mart store. The manager said to her, "it is not worthwhile to identify your shoes.

The test cost more than one thousand yuan, and the detection of shoes is also destructive.

Ms. Feng calculates, so that new shoes can not be worn, even if it is lost, it will cost nearly two thousand yuan, which is really not worth it.

Miss Feng, who is about to give up, tried to dial the adidas 400 hotline provided on the shoebox, but learned that the manufacturer did not need the expenses mentioned by the store manager, but the manufacturer replied, "if it is the source of goods purchased through the shopping mall store, it can be guaranteed to be genuine, not to be identified".

Under Ms. Feng's many requests, the manufacturer told Ms. Feng that if Ms. Feng insisted on the identification, local authorities need to issue written materials.

In March 28th, Ms. Feng complained to the local industry and Commerce Bureau and the consumer protection association, and issued written materials to the manufacturers through the industrial and commercial departments, requiring them to issue certificates of authenticity for their products.

Five days later, Ms. Feng called the ADI company for consultation and hoped that it could provide the shipping address of the quality appraisal department.

"They said that the telephone conversation between the industry and Commerce Department and them was not recorded, and I didn't know about it."

Prior to this, Ms. Feng through the local consumer associations for rights protection, Consumers Association staff said that their phone can not fight long distance, and then Ms. Feng immediately used his mobile phone for the staff of the association call.

"Through the business hall, I will be able to find the call records. The manufacturers just said they found it, and they said they had not been able to get in touch with our industry and Commerce Department for a few days, and they had repeatedly shirk it."

In April 6th, Ms. Feng went to the consumer association to consult, and the staff of the consumers association suggested that they should hand the sports shoes to New Mart, so that the stores could be directly sent to the manufacturers' intellectual property law departments for identification.

Ms. Feng, in view of the question of identification fees described by the store manager, did not recognize the suggestion that the mall would identify sports shoes to manufacturers. "I have no confidence in shopping malls anymore.

If the mall changes the shoes into genuine shoes, then the manufacturer will come to the conclusion that the products are genuine. What should I do?

Based on this, the staff of the association suggested that Ms. Feng could deliver the goods to the manufacturer in accordance with their effective manufacturer's address.

To her surprise, Ms. Feng verified the address "Shanghai Round Trade Plaza" by telephone, but it was not Adidas's intellectual property law department at all.

Ms. Feng then called the person in charge of the mailing address and the receiver, and was told that it was a shopping mall.

Ms. Feng also said that she had a pair of ADI shoes to be identified and wanted to check the addresses.

"The other party immediately said," yes, yes, there is also a 999 office building, which is ADI. "

How can I address such an address?

In the past, how did they identify the identification report provided later?

During this period, the attitude of businessmen repeatedly made MS Fung angry.

After Ms Feng's many initiatives, the manager of the New Mart store told her on the phone that "these shoes can be replaced."

We have also communicated with ADI, and we have agreed with the Department of industry and commerce.

You don't have to make things so complicated that you can't solve the problems.

Originally thought that has come to an end, Ms. Feng listened to the manager's persuasion, and did not want to do further rights protection, she felt that returns can also be accepted, if this is not true to do the identification again.

"But second days later, when I went to see him, the manager refused to agree to replace it.

Attitude change is also very big, very tough. "

Ms. Feng hoped that the relevant departments would intervene to investigate the authenticity and quality problems of ADI shoes, and to provide a reliable identification department for the pair of shoes worn throughout the day.

As of April 21st, Ms. Feng said that she had been receiving a phone call from Adidas and suggested that she send shoes to manufacturers for identification. But Ms. Feng also questioned the results. "Is it true for individual consumers that the authenticity of these shoes can only be identified by manufacturers? Can they sell fake shoes to be identified by themselves?"