China Merchants Bank Fuyang Branch Service Etiquette Training Activities Held

In order to enhance the customer experience, create a strong service culture atmosphere, set up service models, promote the service ability of the whole line in order to promote the activities of the whole bank, and also welcome the activities of Hangzhou branch's "serving the best martial arts conference", recently, the Fuyang branch of China Merchants Bank has organized the operation Department and the retail department staff to participate in the service etiquette training.

The new employees can learn and learn from the service display of senior staff, find their weak links in service, and improve jointly, so as to enhance the service level of Fuyang branch of China Merchants Bank.

From the appearance, appearance and manner, through unified posture, sitting posture, walking posture and other standard movements, combined with the work needs of each post, plus business etiquette.

Let every employee have a deeper understanding and application of service etiquette.

The preliminaries closely focus on improving the customer experience and breaking the core of service pain.

The primary election pays attention to the combination of service and business, highlighting the role of service in promoting business, and ensuring that the selected professionals are both service masters and business experts, reflecting the essence of service in marketing.

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Guo Shang Li, Guo Chang, enterprises are still courtesy of enterprises, the body is polite, body repair, the heart is courtesy, heart and Thailand.

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In August 27, 2015, the second business etiquette training of Shandong Asia China was organized by the general office in Shandong Asia China 6S center.

The purpose of this training is to deepen the company's etiquette training and enhance staff communication skills, better reflect the company's cultural heritage.

The ancients said "etiquette, respect for people", etiquette is a kind of behavior norms, also is the art of communication.

From the personal level, etiquette is the external expression of a person's ideological and moral level, cultural accomplishment and communicative ability. From the company level, etiquette is the spiritual outlook of enterprises, symbolizing the cultural values and moral requirements of enterprises, showing the company's cultural details and corporate images from the side, and it is an inexhaustible driving force for the development of enterprises.

Strong corporate etiquette atmosphere enables employees to be nurtured, consciously adjust their personal behaviors, and enhance their group consciousness for their business goals.

The training targets are all the staff at headquarters. The training contents include customer visiting etiquette, official meeting etiquette, dining etiquette, communication etiquette and business image etiquette.

In order to achieve better training effect, enhance staff interest in learning and enhance the enthusiasm of employees, in the training process, interspersed with interactive methods such as live questions and answers.

The training site staff participation is strong, the whole venue is full of enthusiasm and joy, we have a lot of practical and strong business etiquette knowledge in a relaxed atmosphere.

Through this business etiquette training, the comprehensive professional quality of employees has been improved, and their communicative competence has been significantly enhanced.

Each employee should apply the training content to the actual work and life, create a good professional image with civilized etiquette, enhance the comprehensive professional quality of the individual, and contribute to the shaping of the good cultural atmosphere of Asia China.