Online Shopping Thousand Yuan Clothes Lost UNIQLO: Must First Return And Reissue

As an annual shopping carnival, the turnover of "double eleven" in 2019 has reached a new high. Tmall used only 96 seconds to achieve turnover of over 10 billion yuan, the whole day turnover amounted to 268 billion 400 million yuan, Suning, Jingdong and other electronic business platforms have also ushered in the traffic peak, online sales turnover continues to rise. However, in addition to attracting many consumers to buy and buy, the "double eleven" is more like the main battlefield of e-commerce and logistics industry. How to deliver goods to consumers quickly and well has become the key to winning.
Miss Qian (alias) of Wuxi is suffering from this shopping carnival. On the day of "double eleven", she bought nearly 1000 yuan of clothing on the Tmall platform's UNIQLO official flagship store, but half a month later, it has not been able to receive the long-awaited express until now. Seeing that every express outlets receive snowpack parcel express every day, Miss Tian can't sit still and can't help making a phone call to the logistics company. Only then can she know that her express has been lost.
　 Nearly 1000 yuan express lost consumers: who is going to pay for it?
During the "double eleven" period, the major e-commerce platforms will launch a large scale of promotional activities to attract consumers. In November 11th this year, Miss Qian could not resist the "chopping hand", and purchased the merchandise with a total value of about 846 yuan in the official flagship store of UNIQLO. Logistics information shows that the logistics company delivered goods parcel to Wuxi the next day (November 12th), but nothing new has been done before. In November 16th, Miss Qian consulted the logistics company for the delivery of the express. The other party said that they were looking for the relevant package and would reply after the result. When Miss Qian contacted the logistics company again, the other side admitted that Miss Qian's express parcel had been lost.
Miss Qian said that he contacted UNIQLO customer service in November 18th and asked the other party to carry out after-sale treatment. Customer service said that the sales Commissioner would give feedback during the three working days, but then there would be no news. After much communication failed, Miss Qian complained about the third party platform, and later issued a reply to UNIQLO: the deliveries sent by the company were returned to the warehouse by the logistics company, and they could be rescheduled.
"The question now is: this express has been lost, what does the logistics company take back to the warehouse?" Miss Qian believes that he has not contacted with customer service for 6 times, but has not been able to get a satisfactory reply. This shows that UNIQLO is not actively solving the problem. "When the logistics company told me that the express delivery was lost, I also confirmed that they had sent back the missing parts to UNIQLO. But UNIQLO customer service there said that did not receive logistics company about the loss of express feedback, it is difficult for me to believe that they are shirking their responsibilities. What I want now is to make them (UNIQLO) arrange a replacement for me as soon as possible. ,
　 Many buyers complained about UNIQLO: low efficiency and bad attitude.
Subsequently, the black cat complained that the staff contacted UNIQLO official flagship store for after-sale customer service. Customer service said that after receiving Miss Qian's call, he had clearly informed the other side that UNIQLO had registered the loss of the express. The Commissioner contacted the logistics company to verify the information and help him find the courier, and he would get in touch with the other party and inform the processing result. For Miss Qian's "replacement express" appeal, UNIQLO customer service said that the Commissioner will contact Miss Qian as soon as possible.
According to the complaint statistics of black cats, as of November 27, 2019, UNIQLO's complaints had reached 192. The main complaints were concentrated on the low efficiency of after-sales service, the negative attitude of customer service, and the lack of protection of buyers' rights and interests.
The 312nd provision of the contract law of the People's Republic of China stipulates that the amount of compensation for damage or loss of goods shall be agreed upon by the parties, in accordance with its stipulations. No agreement or stipulation is made. In accordance with the sixty-first provision of this law, after the contract comes into force, the parties concerned have no agreement or unclear stipulation on the contents of quality, price or remuneration, place of performance, etc., and can be supplemented by agreement. If a supplementary agreement can not be reached, they shall be determined according to the relevant provisions or transaction habits of the contract, and the market price of the goods at the place of arrival or delivery shall still be determined according to the market price of the goods at the time of delivery or delivery. In accordance with the provisions of the law and administrative regulations, the provisions for calculating the amount of compensation and the limitation of compensation shall be provided.
That is to say, if the express delivery is damaged or lost in transit, the buyer can not accept the goods on time, he may apply for late delivery and ask the seller to re deliver the goods, or apply for a full refund to the seller. The seller should agree to the buyer's request and the loss should be negotiated with the logistics company.
Miss Qian said that in the morning of November 27th, UNIQLO customer service had taken the initiative to contact herself. The other side said it would arrange for the replacement of the goods as soon as possible. After that, the sales Commissioner feedback on the specific situation, but so far, the Commissioner has not yet received the contact. When to get the "double eleven" package that is half a month late is still unknown.