Strategic Science And Technology Trends In 2021: People Oriented, Decentralized, And Resilient Delivery

The unusual year 2020 is about to pass. What kind of strategic scientific and technological trend will emerge in 2021?

In an interview with 21st century business reporter, Gao Ting, senior research director of Gartner, said that it is expected that there will be three major themes of strategic science and technology trends next year, involving people-oriented, flexible location and tough delivery. Among them, people-oriented refers to paying attention to people's behavior experience and individual privacy, flexible location includes the new trend under the tide of decentralization, and the impact of resilient delivery lies in the enterprise behavior under the change of external environment.

Information map.

1. People oriented

The so-called "people-oriented" actually refers to paying attention to the individual's behavior experience and privacy. With the increasing popularity of Internet big data, this trend has become increasingly obvious.

(1) Behavioral Internet

According to Gao Ting, the essence of behavioral Internet is to collect big data of user behavior, and then summarize the data into insight, and then form rewards and punishments based on this, which will affect user behavior. For example, in the handwashing function of Apple watch, 20 seconds will appear when users wash their hands, and the system will praise them when the time reaches 20 seconds.

(2) Full experience

The second strategic trend is comprehensive experience, which combines the customer experience and employee experience that have been talked about in the past. From the perspective of customer experience, it emphasizes the better use of digital technology to support customers to use products and services, while employee experience is intended to use technology to improve employee efficiency.

(3) Privacy enhanced computing

According to Gao Ting, privacy enhanced computing is an extremely important strategic technology trend. In the process of data cooperation between multi departments and multi organizations, the unavoidable proposition is how to protect their data privacy in the process of data collection, processing and analysis.

The traditional solution is to store the data in hard disk and other media and encrypt the data to prevent others from obtaining it. However, when analyzing the real-time flow of data, how to prevent data leakage is still a big challenge. According to Gao Ting, the current implementation method in the industry is to establish a trusted environment or to encrypt computable data.

2. Flexible location

"Location flexibility" means that the current business of enterprises is becoming more and more decentralized along with technological changes. Superimposing on the overall hidden theme of new epidemic situation this year, the traditional business capabilities and technologies of enterprises will also have a new trend.

(1) Distributed cloud

Gao Ting pointed out that compared with last year, this year's distributed cloud features an increase in types, such as local public cloud, Internet of things edge cloud, urban community cloud, 5g mobile cloud, network edge cloud, etc.

These subdivided distributed clouds can further refine user requirements. For example, considering the network delay, data security and other issues of public cloud, and at the same time the cloud ability of private cloud is limited, this year, cloud manufacturers began to launch a "new species" of local public cloud, which can realize the storage and computing capacity of public cloud, and ensure the localization of data.

(2) Run anywhere

The new crown epidemic has affected the traditional business model, and the everywhere operation trend is to solve the post epidemic era characteristics of customers everywhere, employees everywhere, business everywhere. Therefore, remote operation and virtual payment become feasible means. Gao Ting suggests that traditional enterprises should design business models with digital priority and remote priority, and improve the digital degree of physical space, and at the same time, improve the distributed business capability through cloud delivery and digital delivery.

(3) Network security grid

At present, the traditional enterprise network security architecture is a centralized network with enterprise data center as the core. However, in the era of high cloud, this mode will greatly reduce the network efficiency and improve the cost. The new feasible architecture is based on authentication, gives different access security policies according to the access characteristics, and cloud services rather than data centers are used to meet the network security needs of users. This structure is called network security grid.

3. Tough delivery

Resilient delivery is also a new trend under the background of post epidemic era. It is the change that enterprises should make in the face of severe external environment changes.

(1) Assembled intelligent enterprise

The so-called assembled intelligent enterprise refers to the decentralization trend of enterprise operation. When employees are everywhere and the enterprise platform becomes more comprehensive, integrated and personalized, the it and business capabilities of the whole enterprise form a modular packaging form, that is, the middle platform model, which is worthy of consideration. Gao Ting stressed that business restructuring through organizational change and supporting new organizational structure through technical means are the core essence of promoting assembly intelligent enterprises.

(2) Artificial intelligence engineering

At present, many artificial intelligence projects are still in the concept verification stage, so it is relatively difficult to implement them. Gao Ting said that the three major problems to be solved by AI are data processing, model building and delivery. Through the methodology of dataops, modelops and Devops, AI engineering may achieve large-scale sustainable AI delivery.

(3) Super automation

Business driven super automation is a rigorous approach that can be used to quickly identify, review, and automate a large number of approved business and it processes. In the past few years, super automation has been developing continuously. Super automation is an inevitable and irreversible trend. Everything that can and should be automated will be automated.

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