The Old Professor Pierced The 239 Yuan 5 Times

Consumer complaints --

Yesterday, Huang, a 50 year old student, complained to the newspaper that she spent 239 yuan on a pair of leather shoes in a large shopping mall in Hongshan in the afternoon of August 26th.

The style of the new shoes is pretty, and Professor Huang can't bear to wear them. She wears them about four or five times. She finds that the bottom of the shoe is missing.

"It's like rotting after years of wear."

In September 16th, Huang taught a complaint to the shopping mall and was told that the brand had been dismantled.

After being contacted by the store, the manufacturer contacted her and said that he had changed the mold and could not maintain it.

The other person told her that she could help find a shoe beauty shop and stick up the damaged place.

Professor Huang refused.

However, up to now, manufacturers have not given her a statement.

Authoritative answer --

Yesterday, Fu Hongzhu, director of the 12315 complaint reporting and command center of the Municipal Industrial and commercial bureau, said that according to the relevant regulations, Professor Huang could ask for replacement or return according to law.

Although the complaint brand has been removed from the mall, but the mall is still there, should bear the relevant responsibilities.

In the "three package" period, Professor Huang's shoes are of a quality problem. They can not be repaired because of the change of shoe mold. In such a case, in order to safeguard the legitimate rights and interests of consumers, they should give consumers a refund and replacement.

Yesterday, the center has pferred the case to the Hongshan district industry and Commerce Bureau.

Warm reminder

It is understood that the three package period of natural leather, including tourist shoes, is 3 months, and the three package period of non natural leather, such as cloth shoes, is 1 months.

During the three package period, if the shoes are found to be broken, removed, fallen, and degumming, the merchants should be repaired free of charge. If there are any breakage, cross section and serious degumming, they should be replaced or returned.

If the consumer returns, the merchant can receive a certain depreciation charge according to the regulations. The concrete algorithm is: 8-30 days, the depreciation fee is 10% of the selling price, 31-60 days are 15%, 61-90 days are 20%.