Do You Dare To "Manage" Distributors?
Back to 2002, it coincided with the beginning stage of the author's marketing career. At that time, I was "full of blood" to serve the domestic beverage giant Wahaha. Although they belonged to Danone, five years ago, Wahaha and love were killed in the beverage market.
As a newly recruited new person, I was sent to the Yuzhou market as a client manager. Unexpectedly, this experience of "the first born calf is not afraid of the tiger" has enabled me to speed up training and greatly shorten the career marketing path from the grassroots business to the district supervisor.
background
At that time, the Yuzhou market was the largest county level market in the region except the prefecture level market. Annual sales of more than ten million yuan. The salesperson in charge of this market ranks the highest in the customer manager at that time (the first level customer manager), and the base salary and royalty are second only to the prefecture level market treatment. Why should no one want to go to such a fat errand?
Originally, the Wahaha dealer's high boss in Yuzhou market began to sell Wahaha products from 96 years ago. Its responsible area includes four county-level markets, including Yuzhou City, which accounts for half of the territory of the entire regional market. However, as the sales channel of Wahaha began to sink at the end of last century, high boss became the main target of "cutting the vassal". The sales area is shrinking, and after 2000, it is only limited to the market of Yuzhou City.
At the same time, the provincial manager at that time had had a short period of experience as a senior manager. Relying on this subtle vendor relationship, high bosses often don't take account of customer managers, or even take regional managers seriously. It seems that the unbalanced mentality after being "shred" by the manufacturers, coupled with the self reliance of good upper class relations, is the main reason for the high boss's arrogant and arrogant. I am afraid that many salesmen are deterred and unwilling to take charge of the root cause of the Yuzhou market.
However, if compared with the full salary of the whole year, these difficulties are not really worth much. At worst, I will be wronged or simply avoid it. Dude can't afford to hide. Obviously, there are more than enough reasons for most salesmen to retreat.
Owing to the fact that the high bosses were too large in the past few years, they had formed a chronic disease of extensive operation. After the shrinking of the site, the long-term mentality of businessmen and their eldest brother complex are like shadows. Seriously restricting his development. Sales of Wahaha have been lingering for two years in a strong offensive against the new boss of the booming business in the Yuzhou City. From provincial managers to regional managers, they are all worried and have no headache.
In such a market context, the author took office. It began a very theatrical marketing process.
Curtain rises
When you first see high boss, you will never associate words with domineering and domineering. A middle-aged, handsome, white and fat middle-aged man, sitting idly behind a large desk. If you do not speak, you will think it is a Maitreya statues placed on the table.
Hospitality is also like enthusiasm and humility. In the next conversation, Gao boss did not complain about any words of the manufacturer, nor did he show any concern about the competitive environment. From beginning to end, it is a kind of patient self-confidence. Everything seems to be quite different from what I knew before. Is it a crafty old man? Or do you think I have no value for talking? As the first time I met, though I had a series of questions, I tried to restrain myself from the idea of deliberately setting words. Quiet for a long time, loyal listeners.
At noon, after having a routine dinner with Gao boss, we began to continue to communicate. And to make a decision for himself, this afternoon must ask why. However, the next episode has completely disrupted my plan to understand the Yuzhou market problem step by step. And at the same time, I found a way to solve the problem.
Bearing
When I pulled off the momentum, prepared the topic and started to talk to the boss. A handsome boy rode a tricycle to find his boss. Out of professional sensitivity, I noticed that there were several boxes of AD calcium milk in addition to several packages of laundry detergent. When the boss saw him, he reinterpreted the brilliant smile just when he saw me. I can see that they are familiar with each other and do not hate each other.
After a brief cold talk, the boy came up with several items of the same bill. The boss also put on his glasses and took out his books. The time seemed very short, and the two sides seemed to agree. Before leaving, the young man exhorted, "high boss, send it over quickly!" "No problem. No problem." Gao boss took off his glasses and replied.
Out of the normal reaction, I asked freely: "the terminal will reconciliate?" Unexpectedly, Gao boss blurted out: "there are lots of goods coming out there." I was quite surprised to hear that. The boss looked at me with a look of surprise and a smile. No one can sell your Wahaha, alas! He sells all the goods here, but unfortunately he doesn't sell Wahaha. After that, he habitually explored his body forward. Finally open to the theme.
Conversion
The sudden change of events was totally beyond my expectation.
Through the leisurely narration of the boss in the afternoon, I finally found out the problems in Yuzhou market.
One of the problems is basically the same as I knew before.
With the deepening of the topic, the boss who was still tight lipped in the morning still couldn't help telling me his dissatisfaction with the manufacturer's "cutting the fan".
Because I had prepared for it earlier, I used my sympathy and helplessness strategy to solve this problem easily.
No matter how high the boss is, he doesn't get entangled in this problem.
The second problem is related to the competitive factors before understanding.
But strangely enough, the boss did not complain too much about the harsh environment of competition, nor did he blame his competitors.
Instead, the focus is on how the salesmen of Lok's business respect and worry, and how my predecessors are lazy and mediocre.
This aroused my strong curiosity and desire to explore.
So, our topic started from the start of the dealer's business to the enmity and resentment between the two people in the past few years, from the interesting section of our provincial manager in Yuzhou market to the defeat of my predecessors, and finally to the group of non-staple food distributors and the beverage market in Yuzhou.
In the seemingly casual dialogue process, things begin to become clearer and clearer, and the pulse of the problem becomes clearer.
Truth
In 2002, the High Commissioner of Wahaha's agent and the boss of Baisha's agent were all big local users.
The comprehensive strength of the two people can be described as two hundred and eight equal.
At that time, the market performance of Wahaha was much better than that of robust.
But thanks to the initiative of the dealer and the diligent efforts of the salesman.
The beverage market has been divided equally by Wahaha and robust.
In addition to acting as Wahaha, Gao boss also used the Haitian soy sauce and Nan Street instant noodle Gong to break the local condiment market and instant noodle market.
Shen boss relied on the golden dragon fish oil and the carving washing powder Gong to break the local edible oil market and the washing and chemical market.
They destroy each other's markets that they have laboriously nurtured in order to prevent each other from breaking the price.
They sell each other's products.
Attempt to achieve mutual restraint through such superficial affinity.
Because Wahaha and Le Baishi are not strong enough to break the whole beverage market.
Therefore, the boss and Shen boss are struggling to make use of the Wahaha and Le Baishi held by their own hands to break the beverage market in Yuzhou City, but suffer from the lack of proper means and opportunities to achieve them.
Under such circumstances, any slight performance of either side will cause great panic.
Nowadays, as high bosses rely too much on their relationship with Wahaha, they neglect their communication and use with grass-roots business people for a long time.
And in that side, he saw his salesmen in frequent contact with his two batches.
Even from time to time, he came to him and asked him, "Gao boss Hao". You said he was anxious and impatient.
In politics, the confrontation between the two superpowers, like the former Soviet Union and the United States in the Cold War era, used arms race to deter each other, or as the Three Kingdoms period of Wei, Shu and Wu fought for years.
The future competition between the high boss and Shen boss in Yuzhou City should belong to the former.
But the deterrent method between them is more implicit than those of Reagan and Gorbachev.
There is no doubt that the present scale is at risk of tilting to Lebo.
And can I increase the weight of Wahaha?
Padding field
After several days of thorough investigation of Yuzhou beverage market at all levels, I also collected the customer sentiment evaluation index of the two groups of distributors, distributors and terminal merchants respectively by using a similar questionnaire.
Finally, the conclusion is: the Yuzhou beverage market is indeed divided into two parts: Wahaha and rob.
Offline customers are also somewhat less satisfied with their customers' satisfaction.
In order to satisfy the development requirement of large brands without gap coverage, they are forced to make use of their respective networks to sell their products.
At present, apart from Wahaha and Robert's cooperation with the beverage category, the two have a better cooperation background in other product areas.
With the above firsthand information, and with the trust and support of high boss, I have the courage to work out the following specific solutions:
First, call Wah haha customer manager to call Shen boss.
My reason is that I want to express my respect for Shen boss and show Wahaha's big business demeanour.
At the same time, it can bring high boss's sympathy for Shen boss.
It will lay a good foundation for further cooperation and dynamic control of competing products.
Two, invite the salesmen in the name of the trade to dinner.
Based on the mutual learning among peers, the status quo of the industry is analyzed so as to make sure that Wahaha and Bais are in the national market.
Affirming the other person's personal ability and revealing to him that Wahaha is now digging up two Yue, Kang, Tong and all of them to be entrusted with heavy responsibilities.
Three. Visit Shen boss's customers on the basis of market research.
On the one hand, this will reduce the sensitivity of Shen boss, and on the other hand, establish a Wahaha professional side among the other customers.
Hidden behind the real purpose is to frequent visits, enhance customer sentiment, to achieve the ultimate goal of cooperation.
After the plan was worked out, I did not hesitate to put it into practice at the first time.
The first step is to visit Shen boss first.
Surprisingly, the contrast between Shen boss and Gao boss is so great.
A thin cheek, tall, like a senior high school student who is slightly weak in the face of examination pressure.
As I expected, Shen boss was somewhat surprised by my sudden visit.
It's tobacco and tea.
On the contrary, I was flattered.
After a lot of cold talk, I used the professional knowledge that I have already prepared in the sales and marketing market, plus the professional terminology deliberately practiced, and made a show of it to him.
This trick really surprised me. Shen boss talked with me for two hours with great interest.
Unwittingly noon
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