Del Hui Shoes Leak For The First Time.

Consumer complaints: new shoes leak on rainy days.

"Spend more than 100 yuan to buy a pair of shoes, the first time you wear it."

Ms. Xu said.

She said that in June 23rd, she went to the Del Hui store in Central Business District, and spent more than 300 yuan to buy 2 pairs of brand new sneakers.

When I got home, I stayed at home without wearing it.

On the morning of 4, she wore her new shoes to work for the first time.

After noon, she felt a little damp on the soles of her feet.

She then took off her shoes and found that the sewage not only soaked the insole, but also soaked the socks.

Ms. Xu can't think of it: why do 160 new shoes wear water for the first time?

Reporter survey:

Simple and rigid service attitude

In the afternoon, she found her store with invoices and shoes, and the salesperson's attitude was simple and rigid.

At the helplessness, Ms Xu asked the newspaper for help, and called "12315" to make a complaint.

"Just now, the salesman said it was a design defect.

Insoles are dirty, they can't be exchanged and they can't be returned. "

Ms. Xu said, when she bought shoes, the salesperson did not tell herself that the sole of the shoe had breathable holes which could not be worn on rainy days or could not be used in the rain.

Later, when the reporter knew the situation of the shop assistant, he was refused by the salesperson, nor did he provide the contact information of the person in charge of the shop.

"We don't accept interviews. We can't tell you the boss's phone call."

A saleswoman said abruptly.

Enforcement:

Change your shoes and apologize in person.

City and Commerce Bureau directly under the branch of Chengbei industrial and commercial center received a report, immediately launched a survey on this matter.

"After receiving complaints, we will investigate and coordinate the matter immediately."

Yesterday (7), the city and Commerce Bureau directly under the sub Bureau of Chengbei industrial and Commercial Institute, the responsible person said.

After investigation, the shop assistant did not fulfill the obligation to inform the consumer. When the consumer bought this shoe, he did not specify that the shoe had holes in its sole and could not be used on rainy days or could not walk in water.

Finally, after consultations, consumers agreed to deduct the depreciation fee of 10%, buy another pair of new shoes in the shop again, and criticize the shopkeepers and salesmen on the spot, and ask the salesperson to apologize to consumers.

Finally, the person in charge said he would increase the inspection of the market.