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Team Communication In IT Project Management

2008/8/28 17:58:00 41870

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Many years ago, a good project manager was not necessarily a good communicator.

Customers usually do not like this situation, but because the project manager can provide products to them, they accept it.

However, in today's new IT world, all projects must be completed under the cooperation of customers, and such cooperation is inseparable from good communication.

In fact, many problems in the project are the result of poor communication.

But smart project managers know how to solve problems in communication.

The problem lies

Once there are problems in communication, the success of the project will be hindered.

So where do these problems usually appear?

Different expectations

The project manager should strive to make the same expectations for each person related to the project, including when the project should be completed, what results will be brought, and how the cost is.

These expectations are initially defined in the plan when planning the project.

However, many project managers fail to keep key shareholders informed of changes in expectations.

People usually make decisions based on the best information at that time. If the project manager can not let everyone have the same understanding of the expected value of the project, there will be problems in synchronicity.

Accident

If we can not understand the progress of the project in time, people will be surprised by the changes in the process.

For example, if you can't complete the project according to the expected time limit, and do not want the shareholders to know this in the project progress report, how do you do it?

Proactive communication means timely recognition of the risk that projects cannot be completed according to the expected duration.

Then continue to carry out the project according to the expected duration.

If you have to declare that you can not finish the project according to the expected time limit, others will be prepared for it.

People usually feel angry and frustrated because they learn bad news at the last minute, because they are too late to adapt to the changed situation.

No one knows the progress of the project.

In some cases, shareholders do not really understand the progress of the project.

Without the right information, people will not be able to make the best decisions.

If they do not understand the progress of the project, it will take extra time to collect further information.

In fact, if you provide information about project progress to shareholders in a timely manner, and they keep asking you for updates, this may indicate that there is still a problem with your communication.

　　人們?cè)谧詈髸r(shí)刻受到項(xiàng)目的影響

In this case, the project manager did not let others know the impact of the project ahead of time.

Communication is usually at the last minute, but it is often too late.

There are many such examples.

For example, the project manager had known that he needed an expert three months ago, but did not start looking for it until one week before he needed expert help.

In this way, others can not be well prepared.

　　小組成員不知道大家對(duì)自己的期望值

Communication problems may occur not only between project teams and other departments, but also within the project team.

There are some project managers who are not very good at communicating with group members to let them know what they expect of their work.

Sometimes, the project manager does not know when to assign tasks to the team members. Sometimes, the project manager knows his expectations of the team members clearly, but fails to tell them in time, until he finds that their work is having problems.

Sometimes, because the project manager does not specify the job requirements, the team members spend a lot of time doing unnecessary work.

Whether it is for project managers or for group members, this kind of bad communication has made them do a lot of extra work, and it also makes them feel depressed.

　　怎么辦?

Some project managers were not good communicators at the beginning.

If you feel that you belong to this category, you should learn and master communication skills better through training or guidance from others.

However, in most cases, the problem of communication is not due to lack of communication skills, but rather because it does not give enough attention to communication.

Many project managers regard proactive communication as the least important thing.

When they interact with others, they are usually simple and hasty, giving people a sense that they do not want to spend time and experience communicating with others.

The secret of good communication is to make listeners, not speakers, the focus.

We should consider the question from the perspective of the listener and think about what information they want and what information is most useful to them.

If you are drafting a project progress report, be sure to identify all necessary information so that readers can understand the progress of the project, including the achievements, events, risks, changes and other problems that have been achieved.

If you need some resources support in the next stage of work, you should greet the resource manager as early as possible.

And constantly remind him to pay attention to your needs.

Generally speaking, if your actions have ever surprised others, this is a sign of bad communication.

The only exception is the project manager himself is also surprised. Project managers should also pay attention to communication with team members.

If you find that the team members are not clear about the duration of the project, or if they are doing some work that does not need to be done, it is time to consider whether there is any problem in their communication with them.

Many projects have problems.

Poor communication is the cause of many problems and intensifies other problems.

On the other hand, proactive communication can help solve many problems.

Don't think communication is a burden. Through it, you can make the project run smoothly. You will be less disappointed, less uncertain and no longer surprised.