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Hengda Leather Shoes Are Peeled &Nbsp; Returned Products Have Not Been Answered.

2010/4/21 17:31:00 51

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Women's leather boots purchased at Hengda leather shoes store at Shanda South Road, which cost 198 yuan, have been peeled shortly after wearing them, and no definite answer has been received for return.

On the 15 day, Ms. Howe of consumers reflected the experience of the Ji'nan Times News 110 hotline.

Ms. Hao told reporters that she bought these brown women's boots in February 25th and had just worn them for 4 days.

When shoeshine polish, I found that the leather protruding on the vamp was broken, and the serious part was peeling.

It surprised me. How about the leather boots that cost nearly 200 yuan?

In March 8th, Ms. Hao negotiated at Hengda leather shoes store. The shop owner said he needed to send the leather boots back to Qingdao's manufacturers for quality inspection. After 20 days, she replied to her how to deal with it.

"I hurried again today to find that my boots were still in the exclusive store.

Although they have repaired and polished the skin, the overall color of leather boots is different.

I am not satisfied with this way of dealing with merchants, and ask for shoes to be returned. They have kept me waiting for another two days. I suspect they are deliberately delayed. "

In the afternoon of March 15th, Miss Tan, the manager of the Hengda leather shoes store, said in an interview: "after finding out that there are some problems with these boots, we sent them to the customer service center of the manufacturer in Ji'nan, hoping to turn them back to the manufacturers for quality inspection through them.

But the customer service mistakenly thought that the shoes needed to be repaired, they were repaired and sent back to the store.

Since the customer is not satisfied with the maintenance of this pair of leather boots, we need to negotiate with the three parties of the store, the manufacturer and the Ji'nan office, and make a quality inspection of the leather boots.

If the result shows that it is indeed the quality problem of leather boots, we will definitely give customers a satisfactory answer.

But it takes time, so she will wait two days, not deliberately delayed. "

Source: Shun Net - Ji'nan times