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Agents Change The Main &Nbsp; The Problem Sewing Machine Becomes "Hot Potato".

2010/6/14 10:02:00 37

Along with the speeding up of the reshuffling process of sewing equipment industry, some sewing machine brands are shrinking or vanishing, followed by the change of agent power.

In the past, the sewing machines purchased under the temptation of "lifelong warranty" and "nanny service" and so on have become a small knot in the heart, which makes buyers very upset.

Facing the mutual buck passing between distributors and manufacturers, they are abandoned to consumers.

Sewing machine

Who should be adopted as an orphan?

Even bad two motors are worried buyers.

In mid March, the editorial office of "Chinese and foreign sewing equipment" received a call from Wang Hong, equipment technician of Tianyuan Garments Co., Ltd., Zhenjiang, Jiangsu.

According to its claim, a GEM8900-7 computer sewing machine of Gem Gemstone has broken two motors, because the dealer has already terminate the agency relationship with the brand, and the problem has not been solved yet, which has brought a lot of influence to the production.

According to Wang Hong, Tianyuan company purchased a number of gemstone GEM8900-7 computer sewing machines from Zhenjiang the Great Wall sewing equipment Co., Ltd. in March 2007.

After two and a half years, one of the computer sewing machine (nose number 7021441023, electrical control box X050017466, motor number and electrical control box) appeared a "E07" fault at the end of September 2009.

Wang Hong consulted the random giving instructions, and replaced the motor and electric control box of the machine with other machines for the purpose of "blocking rotation". After running, it was found that the motor was "not running".

After that, he took the motor to the dealer's office. After disassembling and analyzing it, it was preliminarily judged that there was something wrong with the circuit board of the motor exhaust fan.

The dealer promised to send the motor back to the manufacturer for repair, but so far no result has been made.

He asked the dealer many times and always said "repairing".

In the meantime, the dealer tried to replace the stock machine motor, but the shape and structure were not consistent, so it could not be changed.

In January this year, the clothing industry became warmer, and Tianyuan company became increasingly busy.

To catch up with the order, Tianyuan company had to buy new motor (X050019515) from Great Wall Co to resume the use of the fault machine.

It didn't last long. When the new motor was purchased for two months, the "PWROFF" fault code appeared again. It was called "fault of fuse and system power failure". After opening the control box, it was found that the "1A" fuse was burned out.

Fuse

After failing to put on the belt test machine, the "E03" and "E07" malfunction codes appeared, and the "PWROFF" malfunction code was turned off when the belt was switched off, and the plug, connection and voltage were all normal. The electrical control box was dismantled and exchanged with other machines for normal use.

Because the motor (X050019515) was newly purchased and not exchanged with other machines, Wang Hong directly asked the dealer to reflect the problem and put forward the requirements for the whole machine maintenance. He did not expect the dealer's answer to be "powerless" because he could not communicate with the manufacturer and let him solve it himself.

Wang Hong tried to find the manufacturer's contact form from the instructions, but failed.

After that, he searched the Jewel Companies, found the service hotline of the Jewel Companies, called two times, and was busy, but had no choice but to turn to my magazine for help.

Which is right and wrong?

After hearing the news, I was contacted with Great Wall Co manager Jia.

He confirmed the matter, saying that he had no longer cooperate with Jewel Companies because of various reasons, so "it was difficult to communicate".

About the "missing" motor for several months, Jia said he had already sent it to the manufacturer, but when the reporter wanted to further verify the relevant circumstances, he was "busy" and hurriedly hung up the phone.

Is this really the case? "Missing"

Electric machinery

Where did it go? Reporters then called the Zhejiang jewel sewing machine Limited by Share Ltd customer service hotline until fifth times.

Mr. Zhang, who is responsible for the sales department, said that the company did not receive the relevant information. Neither the distributor nor the customer contacted the company, nor did the dealer return the relevant motor to the company for repair.

According to Mr. Zhang, the electronic control system of Tianyuan company's purchase machine was produced by Jewel Companies in 2005 and has been upgraded for many times.

"Great Wall Co and our company have terminated their cooperation for many years, so they did not reflect the situation to our company. However, our products and services have expressly stated that no matter how we sell them, we will be responsible for them as long as they are products of precious stones.

After any quality problems, all users can directly contact our after-sales service department. "

Mr. Zhang said.

He said that after knowing the information, the company immediately contacted the customer, explained the reason clearly and asked the customer to return the model to the company for free maintenance.

Later, this reporter paid a return visit to Wang Hong on this matter.

Wang Hong said Jewel Companies had contacted him in the afternoon, and the malfunction machine was now sent back to the manufacturer.

Later, he got in touch with the relevant person in charge of Great Wall Co, and later learned that the batch machine was sold after he disconnected from Jewel Companies and was a stock machine.

After the failure of the machine, the distributor sent the motor to the distributor in Yangzhong, Jiangsu (Jewel Companies new area agent), and then sent it back to the Jewel Companies by the dealer.

"The manufacturer's attitude is very positive. After many times, he contacted me to confirm whether the machine had been sent, but I was not satisfied with the media.

As end users, we seldom have the opportunity to get in touch with manufacturers. We have little experience in this area, but we have no other meaning, just want to solve the problem. "

Wang Hong said.

At this point, this problem machine storm came to an end.

Editor's note: as the industry shuffling process is accelerating, the market "sewing machine" orphans will be more and more, their "survival" is worth the attention of the industry, especially those mechanical and electrical workers are relatively unfamiliar mechatronics products.

I think there is no need to investigate whether anyone will be responsible for the above incidents.

Customers are respectfully and sincerely oriented. I hope all businesses can comply with them.