The Volunteer Is World Expo's Image Ambassador &Nbsp; Exclusive Interview With Ma Chunlei, Director Of The Municipal Civilization Office.

2010 Shanghai The World Expo Let the world see a high-quality volunteer team and see the "Haibao generation" that shines with youthful vigor. Why did they participate in the Expo volunteer service? What contribution did they make for the World Expo? How to evaluate the social responsibility and civic awareness of this generation? With these questions, the heart week reporter gave an exclusive interview to Ma Chunlei, deputy director of the Propaganda Department of the municipal Party committee, director of the Municipal civilization office, and director of Shanghai World Expo volunteers.

1, team

World Expo Volunteer Three teams, a new look.

"Heart weekly": please introduce the development process and the overall situation of World Expo volunteer service, including the recruitment, selection and training process, the overall layout of volunteers and the classification of volunteers. Compared with the Beijing Olympic Games, what are the outstanding characteristics of volunteers and volunteer work in World Expo?

Ma Chunlei: World Expo has successfully opened the garden. During the whole organization's operation, volunteer work is a very important part of the whole World Expo organization. At the same time, it has special value and significance. World Expo is a great event of human civilization. We understand that this civilization is not only a civilization of science and technology. People come to World Expo not only to see science and technology and creativity, but also to see the development of culture. What is more important is to see the civilization of this city, the country itself, the civilization quality of the citizens, the spiritual outlook of people and so on. This is actually a very important content. So from the very beginning, we have positioned the operation of volunteers as a beautiful landscape for our city and this country to display its civilized image. Of course, it is also a very important force of human resources in the operation of World Expo. It is also a process to optimize the functions of cities, and is one of the important guarantees for World Expo to organize and operate smoothly.

Compared with the Olympic Games, World Expo is a super large and long cycle activity. The demand of volunteers is very huge, the service time is long, the service content is very rich and extensive, and the source is also very diverse.

We put the whole World Expo The volunteers were designed to be a three team. One title: "World Expo volunteers", the three team: Volunteers in the park, volunteers in urban volunteer service sites and volunteers in urban civilization.

The first team: Volunteers in the park. Mainly in the park service, we call them "pakchoi", eight categories of 24 posts, there are 7-8 people. Under normal circumstances, about 6000 people a day, two shifts a day. About 8000 people are on duty at weekends or when traffic is heavy. Recently, the media reported quite a lot on volunteers, and praised our "cabbage". They said they were enthusiastic and professional. Volunteers showed a very good image in the process of service. Tourists from all over the world saw our spiritual status and status after 80 and 90. Surprise is joy and pleasure.

The second team: volunteers from the city volunteer service station. In order to optimize the service function of the city, we have set up more than 200 external construction stations and more than 800 internal stations in the city, mainly providing four kinds of services, such as information consultation, language translation, emergency rescue and civilized propaganda, and about 130 thousand volunteers.

The third team: urban civilization volunteers. From the perspective of the whole society Expo, the World Expo Park in Shanghai is not only limited to 5.28 square kilometers in a sense, but in fact, the entire more than 6000 square kilometers of Shanghai city is a big Expo Park. Because many tourists arrive in Shanghai, he not only needs to see the Expo site, but also the Shanghai's scenic spots, Shanghai's economic development and changes, the urban civilization of Shanghai, the cultural and historical features of Shanghai, etc. Therefore, we say the whole city is a large Expo site, and we have designed volunteers for urban civilization at the whole social level. They include peace Expo volunteers, traffic civilization volunteers, civilized propaganda volunteers, civilized garden volunteers, clean city volunteers and community service volunteers, and so on. There are more than 197 people.

Ours Volunteer The overall structure is very large. The recruitment of volunteers in the park and urban site volunteers was launched in May 1, 2009. The number of enrolment reached more than 610 thousand. The recruitment and selection work was fair, fair and open. The interview and selection were organized at different levels, and 33226 batches of candidates were interviewed, and the volunteers were finally confirmed by notice and examination of candidates' materials. Volunteer training was officially launched in January 22, 2010, with a total of 14 courses, including self-study, face-to-face training and post training, focusing on practice and training. Volunteer candidates must undergo unified training and assessment before they can be certified. The whole process of selection and selection is very strict. So far, we have received compliment and reward from volunteers. On the one hand, they are related to volunteers' selfless devotion. On the other hand, they are also related to our strict selection and screening.

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2, motivation

Spend 2 weeks doing things that affect your life.

Heart weekly: from your observation, what are the main motivations for young volunteers to participate in Expo volunteer service?

Ma Chunlei: in the major events, the volunteers Department started from the Eighth National Games in 1997. A volunteer working department was set up in the Organizing Committee of the Eighth National Games. At that time, I was the Vice Minister of this working department. Until now, we have all kinds of volunteers, volunteers for large competitions, volunteers who are usually active in community service, volunteers for poverty alleviation and teaching in poor areas, volunteers who go overseas, including volunteers like Olympic Games and World Expo.

There are three reasons for young people's participation in voluntary service activities.

First, it is undeniable that they have a sense of dedication to society. They want to contribute to society in a way that is within the scope of ability, energy and time.

Second, we also fully realize that young post-80s and post-90s have the need to accumulate their life experiences and experiences. They think World Expo has great attraction for themselves. Participation is of great importance to personal experience and growth. I said to them when the first batch of volunteers changed jobs, "you spent 2 weeks doing something that might affect your life."

Third, the process of volunteering in service is indeed a spiritual growth. Experiencing happiness is a very important need. Of course, they will feel aggrieved and hard. But when his service is respected by others and appreciated by others, his heart will be filled with a sense of pleasure, which is very good for his spiritual growth.

We now advocate the "sunshine, happiness and quality" of World Expo volunteers. "Sunshine" is a kind of image. You are very smiling, warm and friendly. Happiness means mentality. When your service makes others happy, you also get a kind of happiness. "Quality" means that you can provide others with targeted services.

World Expo has made us realize that our young people do volunteer work without remuneration. There is indeed a sense of responsibility and dedication to the society. He also needs some life experiences, and this process of accumulation is very important to them. This experience is very helpful to their growth. There are many reasons for participating in volunteers, but they are rational and objective in dealing with their growth, including their relationship with society.

3, contribution

Volunteers vividly interpret "Better City, better life"

"Heart weekly": combined with specific figures and examples, would you please comment on what kind of contribution the younger generation of volunteers has made to World Expo?

Ma Chunlei: first, we think volunteers are the image ambassadors of World Expo civilization. We say that the current World Expo concept is "Better City, better life". The most direct embodiment of this concept is the people in World Expo, especially the volunteers in World Expo. People first thought of volunteers when they were in the garden. They were already our ambassadors in World Expo. We have always said that World Expo should be successful, brilliant and unforgettable. "Success" is mainly the order of safety. "Wonderful" is to see whether your exhibitions, activities, theme forums are of quality, whether they can attract people and have creativity. And "unforgettable" is the civilized, friendly behavior and good mental state of all tourists. The best embodiment of this spirit is our volunteers.

Second, we believe that volunteers are the vivid interpreter and practitioner of the theme of "better city life" in World Expo. "Better city makes life better", not only is the number of buildings built, the number of houses built, the number of elevated shelves, the number of roads, the beauty of the city, but also the mental state of the people in this city. The process of volunteer service and dedication is the most abundant, vivid and valuable interpretation of the theme of "Better City, better life". Without this content, World Expo will become a boring, boring and mechanical activity.

Third, I think they really play a fundamental role in the smooth operation of World Expo as a whole. With so many tourists coming to Expo Park and coming to Shanghai, volunteers provide information and help to tourists and play a very positive role in the operation of World Expo.

Ma Chunlei visits volunteers in the park

4, responsibility

This generation of young people has a very strong sense of responsibility.

Heart weekly: World Expo's volunteers are mainly the only child generation born after 80 and 90. There are many older people who think these young people are spoiled generation, or even the beat generation, selfish and lack of social responsibility. Please evaluate the social responsibility and civic awareness of this generation in the light of the actual situation and specific examples of the Expo volunteers.

Ma Chunlei: I think we should not unilaterally understand the sense of civic responsibility and social responsibility, let alone the vision and way of thinking and action of our generation or older generation to understand the sense of civic responsibility and social responsibility of young people.

I think every generation has his sense of responsibility for the society, but the way of expression is different. Now, the way of expression of this generation may be that he does not quite agree with the empty, slogan style and very mechanical sense of social responsibility. He has his own ideas and personality. He feels that this matter fits his personality and meets the needs of the society, and he will choose to do it.

Therefore, the core of civic awareness and social responsibility is responsibility, and we should not take this responsibility too seriously. First of all, it is the responsibility for oneself, the responsibility for the position, the responsibility for the work, the responsibility for the family and the responsibility for the parents. Then it will further rise to the responsibility of the whole society, the responsibility of the country and the responsibility of the nation. I personally believe that our generation of young people have a strong sense of responsibility, and this sense of responsibility is very simple. Take the last "cabbage diary" as an example. She said she worked hard every day. She got up at 5:30 in the morning, went out at 6 o'clock, checked at 7, and worked at 8. It was very boring and boring after a day, but they were so happy that they were never tired of being complaining. They kept repeating a few simple and boring questions every day, but they kept working hard to do these things and strive to do the best. I feel that the responsibility of this generation of young people is more realistic and practical. Just If many of us are too ambitious and have too many slogans to do, I think it is a serious lack of social responsibility.

Therefore, if a civilized volunteer can fulfill his responsibilities in such a hard but unpaid position, I believe he will do better in his future job.

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5, growth

　　 World Expo It will be a big school to make young people grow up.

"Heart weekly": some people think that the loneliness of the only child grows up to a certain extent, prompting them to seek the siblings of family outside their family, and encourage them to actively participate in the school, community and social affairs, thus promoting their own sense of social responsibility and civic consciousness. On the other hand, many parents have consciously guided their children to participate in collective activities in order to reduce their loneliness, and have also promoted the growth of these children's sense of social responsibility and citizenship. What do you think are the internal and external factors of this generation's social responsibility and civic awareness? What kind of opportunities and platforms do Expo activities provide for the growth of these young people's sense of social responsibility and civic awareness?

Ma Chunlei: I basically agree with your point of view. Indeed, there are many puzzles in the process of our generation's growth. For example, they are all single children. They lack the environment for their peers to grow up together, so they tend to be distorted when considering interpersonal relationships. And the cultivation of civic awareness and social responsibility should be put into a collective social environment. World Expo just provides such an environment and a platform. So many volunteers can participate in such a large-scale, large number, long cycle of large-scale social activities, for the cultivation of social responsibility is a good opportunity. Therefore, we say that World Expo is also a big school for the spiritual growth and civilization development of our city and citizens. For contemporary young people, it is a University School for cultivating civic awareness.

In this big stage and University, we should do well in our own post, do our job well and make it more efficient. In this team, I will show my personal deeds and values, and my team will make outstanding contributions to the successful hosting of the Expo, so as to do something for the growth of the City and so on. In such a social environment, we can better train the sense of civic responsibility and social responsibility of the younger generation.

Therefore, the cultivation of social responsibility requires people's inner consciousness, self-discipline and perception to fit in with the social environment, and also needs the social environment to provide opportunities and push for it.

6, culture

Volunteering, advocating responsibility, dedication and happiness

Heart weekly: the spirit of volunteers and volunteers is an integral part of modern civil society. What kind of volunteering spirit do you think our country needs? How can we build a healthy cycle of volunteers, volunteer spirit and civil society?

Ma Chunlei: our volunteer spirit is "dedication, fraternity, mutual help and progress". We have to admit that we are in a period of rapid development, and the healthy growth of a society and the healthy growth of a person need more spiritual growth than material progress. Therefore, carrying forward the spirit of "dedication, fraternity, mutual help and progress" is actually the cultivation of the whole society's public welfare morality and plays a positive role in promoting the civilization construction and development of the whole society.

In the process of volunteering, we advocate a "responsibility culture". This responsibility culture is very important for civil society and social progress.

The second is "dedication culture". Everyone's dedication is different, but they are all within their power. This culture of dedication is also very important to us.

The third is the "happy culture". While you are giving, others get pleasure from you. You have also been happy in the process of serving others. This is an interactive happy experience, and is also an important factor in social harmony.

With these three responsibilities culture, dedication culture and happy culture, our society will be more harmonious, and volunteers will play an active role. Volunteering is also the most acceptable way and platform for people to participate.

7, fashion

Everyone is a volunteer, let the spirit of volunteering be popular.

"Heart weekly": do you have anything else to say about volunteers, volunteer spirit and civic awareness of the younger generation?

Ma Chunlei: I hope that "heart weekly" can join us in appealing and advocating, making volunteer service a fashion and a fashion at the same time.

Fashion is the hope that more people can participate in volunteer service. Everyone is a volunteer. You can participate in volunteer service in different ways.

On the other hand, I also hope that volunteering can become a fashion. This is a trend. We all feel that I should devote myself to this trend, appreciate the trend of the times, get satisfaction and happiness in the process, volunteer to participate and get endless momentum.

We hope that through the holding of World Expo in Shanghai, it can become a milestone in Chinese volunteers' action. It can advocate "volunteering service is a social fashion and a fashion" social atmosphere, so that more people can get spiritual growth and happy satisfaction from it.

8, look forward to

　　 World Expo It will be a milestone for Chinese volunteers.

Heart weekly: can you comb the experience and process of Chinese volunteer culture from 1997 to the present more than 10 years?

Ma Chunlei: I can briefly talk about it. From the historical perspective, the volunteer service movement in China was inherited and developed from the activities of learning Lei Feng. The earliest volunteer service in China started with the 1992 spring new spring warm action to provide voluntary services for the Spring Festival transportation. Young volunteers send water for Spring Festival passengers and pick up rubbish at the intersection. In nearly 20 years, volunteer service has a continuous improvement process. Scale from small to large, form from the beginning of the temporary warmth warming activities to gradually develop into organized behavior. In Shanghai, there are Shanghai volunteers' associations, each district and county have corresponding organizations, and then there are youth volunteer corps, female volunteer corps, volunteer corps and so on. Moreover, the volunteer action now has its own laws, regulations and system guarantees. From the point of view of citizen participation, from the beginning, it only focuses on some time points, such as March 5th or holidays, etc., and now there are various kinds of voluntary service actions now lasting 365 days and 24 hours a day.

And the recent Olympic Games and World Expo such important events, let more people know the cause of volunteers, let the spirit of volunteers to carry forward more widely, and promote the cause of volunteers. Compared with the shorter Olympic Games and the relatively small number of participants, World Expo is a super large and super long cycle project. This project will definitely play a great role in promoting the volunteer service in China.

We are also planning to World Expo At the end of the session, a complete set of working mechanisms, from volunteer recruitment, selection, training, assessment to job placement and publicity, will be arranged, making the volunteer work in World Expo truly become a milestone in the Chinese volunteer culture and contribute to the cause of Chinese volunteers.