New Shoes Have Just Bought Quality Problems &Nbsp; Return Process Is Very Troublesome.

The consumer has encountered a lot of trouble. The leather sandals that have just been bought will be opened in the afternoon, and then the businessmen will change their new shoes and meet with accessories.

After the consumer fails to return the goods, consumers are asked to issue quality inspection reports. These shoes add a lot of trouble to consumers.

1 is it normal for new shoes to open in the afternoon?

Ms. Cai said that on the evening of June 24th, she was in the three floor women's shoe area of Wangfujing department store on Saturday.

It cost 334 yuan to buy a pair of "FBL" white.

Ms. Cai believes that shopping shoes in such a large shopping mall focus on the credibility and quality of the products, and wear them all the afternoon.

After checking, the salesperson said that they could replace the new heel as a product of the original product (not yet worn) but returned to the factory without a 37 yard white.

As Ms. CAI was not satisfied with the color, the salesmen contacted the other shopping malls on Saturday, and promised to replace them with a pair of new white shoes.

2 change the new shoes and accessories.

At 1 noon on June 30th, when Ms. Cai once again came to the Wangfujing department store to pick up shoes, the salesmen took out a pair of new white shoes.

When she checked on the counter, Ms. Cai found that a bright diamond was missing from the star accessories on the right foot shoe.

After seeing the situation, the salesperson said that the accessories drop out is also the maintenance scope, but it needs to be sent back to the manufacturer to repair the drill, or to adjust a pair of new shoes from elsewhere. It will take a few days to give a reply.

So Ms. Cai put forward the request for return.

Sales staff said that these are not quality problems and can not be returned.

If the customer insists that it is a product quality issue, it must be sent to the quality inspection department for identification, and an authoritative quality inspection report should be issued, which is a quality problem before it can be returned.

Ms. Cai had to leave her shoes in the counter again, and left a contact to wait for the solution.

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3 multi party communication and coordination finally returned to the loan.

On the afternoon of June 30th, after receiving the call from Ms. Cai, she immediately arrived with Ms. CAI to the five level VIP service center of the Wangfujing department store. After consulting the staff, she learned that the problem had to be reflected to the three floor supervisor.

The reporter turned two circles on the three floor of Wangfujing department store and asked the cashier and the shopper to tell them that the floor supervisor was inspecting in the shopping mall. They were also not sure about the position and contact mode of the supervisor.

Subsequently, Ms. Cai also called the 12315 consumer complaints hotline to reflect this situation to the business sector.

At 7 o'clock that evening, the reporter called the customer complaint telephone number 7887666 according to the sales ticket. The service staff told the three layer of a surnamed Zhang's supervisor's contact method. Zhang said, "the three package" should be repaired first, and the opening and accessories fall off is not a quality problem. She will verify the situation with the counter as soon as possible, and try to give a satisfactory solution to the customer.

Subsequently, Ms. Cai received a phone call from the salesperson on Saturday. The salesperson said she would bring her new shoes for Ms. CAI as soon as possible.

But Ms. Cai believes that there are so many problems with new shoes that she insists on returning them.

After the communication between the two sides, in the morning of July 2nd, with the help of business people, Ms. Cai finally recovered all the 334 yuan.

4 consumer shoes are well documented.

"At present, we have received a lot of complaints about the quality of Wangfujing department store brand shoes. These complaints are mainly focused on problems such as glue and line opening, and all of them have been refunded by the assistance of business people."

Liu Xiaochang, director of the industrial and commercial bureau of Xiaodian branch of Taiyuan industrial and commercial bureau, said, however, it is wrong for dealers to let consumers issue quality inspection reports. If the responsible party is controversial about the quality of shoes, and need to send the relevant quality inspection departments for testing or identification, the cost of testing or identification shall be borne by the responsible party.

A responsible official of Taiyuan city commerce and Industry Bureau also said that in March 2007, Taiyuan industrial and commercial bureau and Taiyuan Consumers Association jointly issued and implemented the Taiyuan footwear commodity repair and replacement responsibility rules.

Among them, when the quality problems arise in the 7 days from the date of sale, consumers can choose to return the goods. When returning the goods, the sellers should refund the goods at one time at the invoice price.

In case of quality problems within 15 days, consumers may choose to replace or repair them.

If consumers are "footwear products",