Clothing Accessories Complaints Increased Significantly

A diamond buckle is a lot of trouble.

In July 15th, Xia Hong, a consumer in Banqiao community in Huangpi District, complained to the Huangpi industry and commerce. She spent hundreds of dollars on a dress in a shopping mall, with two rows of drill buttons in front of her skirt as decoration.

Who knows that the clothes have been washed only once, and the drill buckle on the top has dropped one.

Miss Xia took the skirt to the shopping mall, and the other party did not have any special matching drill buckles.

The shop assistant promised to repair it and found it in a spare drill button for half a day to find a substitute with a similar color.

The problem is that the diamond buckle with the gloss is obviously darkening compared with the buttons on the clothes.

This time, just a few drops together.

Ms. Xia had to go to the mall for repair. The drill buckles can be added to the size, color and luster, which are quite different from the original ones.

The angry summer lady asked for a refund on the grounds of poor quality.

But the mall said there was no quality problem in the product. If the quality problem was returned, it was necessary for the appraisal department to issue the appraisal result.

After understanding the quality inspection procedure, Xia decided to give up the truth, because the quality inspection procedure is complex and risky: if the appraisal result shows that the quality of the garment is no problem, the appraisal fee will be paid by the buyer.

The quality inspector reminded Ms. Yang to consider the cost, time and risk identification, because some external injuries were not well judged, and the cost was quite high.

The skirt that has lost the drill button is worn out very much.

However, repair cannot be repaired.

Finally, through industrial and commercial mediation, the mall promised to go to the factory to get some of the same buckles back to help Ms. Xia to repair it again.

Not only clothing, but also the small accessories on shoes.

A few days ago, Ms. Luo complained that a pair of sandals with nearly 200 yuan had been worn for less than 5 days.

Shoemaker said that this style of shoe manufacturers only made a batch, and the accessories were hard to match.

In addition, the accessories on shoes are not included in the "three pack".

The news from several stores in Huangpi industrial and commercial bureau and the main city area all reported that the complaints and disputes about clothing accessories in summer increased significantly.

In this regard, Shen Guohe, director of the Huangpi Association of industry and Commerce Association, told reporters that clothing and shoes and hats still do not have a unified national "three package" standard.

Law enforcement departments can only deal with them according to the product quality law and the consumer rights protection act.

The problem is that the provisions of the above laws are too general.

For example, the 23 item of "consumer law": "if the operator provides goods or services, in accordance with the stipulations of the state or in accordance with the consumer's agreement, he shall undertake the repair, replacement, refund or other responsibilities. He shall perform in accordance with the provisions of the state or the agreement, and shall not deliberately delay or unreasonably refuse."

Once you encounter clothing, shoes and caps and other fields, "responsibility" is hard to define.

Unless there are obvious quality problems such as degumming, disconnection and so on, it is difficult to judge whether consumers are responsible for the damage of accessories, or the quality of products.

Temporary gaps in relevant laws and regulations

Is there a law or industry standard that can solve the trouble caused by accessories?

Ceng Xiangbin, director of the 3. 15 lawyer group in Hubei Province, told reporters that there is no uniform standard for the quality of three bags of shoes and hats.

Even with industry regulations, it is difficult to be so meticulous.

Disputes can only be analyzed concretely.

"Clothing, shoes and hats and other consumer areas, the sale and purchase contract guarantees the quality of goods at most, but fails to refine and specify how long the buttons and other accessories will last.

The specific operation depends on the promises and reminders made by the store and brand to consumers, such as a few days' replacement, some accessories are easy to fall off due to technical reasons, etc.

In this case, the seller should be responsible for repair, and after repair, it can not meet the quality requirements. It should be returned. "

Ceng Xiangbin said.

A person in charge of a shopping mall in Wuchang also said that if the clothes sold were of the style and quality, as long as the trade mark was not torn up, the mall promised to replace it within 3 days, but it did not return in principle.

As for the status of accessories, there is no standard implementation, but the flexibility to solve the problem is very large.