Shanghai Has Recalled 58 Thousand Panasonic Fridge &Nbsp; &Nbsp; Manufacturers Only Repair.

In early August this year, Panasonic took the initiative to recall the fridge. Panasonic A total of 58736 problems were recalled in Shanghai. Refrigerator An average of three hundred or four hundred repairs per day.

Reporters yesterday (August 19th) from Shanghai Quality Supervision Bureau The third quarter regular press conference was informed that the "Regulations on the recall of household electrical appliances products" is expected to be promulgated in the year. In the future, all defective household electrical appliances will start the defect investigation at the right time, and supervise the enterprises to fulfill the recall responsibility of defective products.

Repair and replacement are also called "recall".

According to Shen Weimin, deputy director of Shanghai Quality Supervision Bureau, this Panasonic recalls the B20 to B26/C23 to C29 series produced during the period from March 2007 to March 2009, and a total of 29 models of Panasonic fridge, involving 365574 total units in mainland China. The recall is due to the use of red phosphorus flame retardants in the refrigerant control valve. The high temperature and high humidity environment may cause the refrigerant control valve coil to break, resulting in an abnormal phenomenon of "cold storage room is not cold" or "cold storage room is too cold". At present, the total number of recalls in Shanghai is 58736, and Shanghai maintains 300 -400 units per day.

For consumers to reflect the Panasonic recall "only maintenance does not return" questioned, Shen Weimin said that the Panasonic door-to-door inspection and free replacement parts recall measures. Perhaps most consumers have misunderstandings about the recall system, and think that recall is to return defective products to manufacturers. In fact, return is only a way of recall, and manufacturers can also do other ways such as replacement and repair. Consumer Eliminate product defects.

In response to the fact that consumers are always in busy state for consumers to reflect the two Panasonic hotline (800-803-6118, 400-656-0095), Shen Weimin said that the Quality Supervision Bureau defect product management center had repeatedly requested Panasonic (China) limited to solve this problem as soon as possible, and indicated that it could assist consumers in receiving information. In this regard, Panasonic Corp has added 100 service hotlines to ensure that consumers can successfully get through. At the same time, consumers can register through online mail, and Panasonic customer service will contact consumers in 24 hours.

Home appliances frequent complaints will be investigated

At present, China has launched a recall system for defective products of cars and toys. Shen Weimin told the press conference that the regulations on the recall of household electrical appliances products are currently being solicited and are expected to be introduced in the year.

In the future, the quality supervision department will further broaden the collection channels for defective product information. For the quality defects of household appliances focused on consumer complaints, defects investigation will be initiated in time. For the defective products with large safety risks, the AQSIQ will be notified and the enterprises will be monitored to fulfill the responsibility for the recall of defective products.