Aoki Tricolor: When Buying A Flower, After Washing, "Rotten Robe"?

Recently, a number of consumers complained that Aoki tricolor had poor quality of clothes and would wear once.

Miss Yang, from Zhangzhou, said: "when clothes are tried, they are still very good. When they take them home, they will wear two larger ones than they wear. They will wear out once they are seriously worn out."

Miss Chen of Fuzhou complained in July 30th: "a set of blue and white tricolor clothes that had been bought for over 400 yuan had been seriously washed away once the water had been worn, and the merchants had bad attitude towards the service. They had repeatedly refused to deal with the problem of not being a product."

Without miss, Miss Chen of Jiangsu said, "the quality of the tricolor clothes is very poor. Only when climbing a silk hole and a small hole can it be worn again."

Miss Chen of Jiangsu also reflected: "when buying clothes, Aoki and tricolor do not give consumers invoices, so that there is no evidence of quality problems. The behavior of Aoki tricolor not only damages consumers' rights and interests, but also does not invoke tax evasion, which is also not allowed by law firms."

Aoki tricolour complained about "perfunctory"?

After receiving complaints from China news network, in August 11th, he contacted the Shenzhen Green Forest Investment Development Co., Ltd., a manufacturer of Aoki and three colors, and tried to verify the problem of consumer complaints to the company. While the staff of Shenzhen based on the news of China Enterprise News, they were already dealing with this matter, and the shops were all handled well, and they hung up the phone in a hurry.

Later, Ben heard about the fax number of Shenzhen's man Lin, and verified the above questions to Shenzhen.

Then, in August 13th, Miss Lin, who was in charge of this matter in Shenzhen, contacted China business news network, communicated the situation, and indicated that he would specifically communicate with the complainants. After receiving the consent of the complainants, Ben informed the three complaints of Miss Lin.

Later, Miss Lin said that there will be a special legal adviser to communicate with me about this matter. There will also be customer service personnel to contact the consumers to consult this matter in detail. They may recover the clothes to Shenzhen, and then conduct tests to show that they are indeed quality problems.

"Recently, people often want to set up the three colors of Aoki. They deliberately say that they are the quality of clothes. If they want to test them, they will have consequences," Miss Lin said.

But unfortunately, over the past few days, Shenzhen has no contact with the consumers, nor does any legal adviser contact the China Enterprise News Network. It has never been answered to Shenzhen's Inman, which is really puzzling. Is it "perfunctory" or "is not afraid of shadow?"

People who are familiar with the sales industry know that, in order to sell products, salesmen often sell their products and make many promises to customers, but after selling products, there is a problem that after-sales service personnel have to solve.

Pre sale and after-sale are two totally unrelated groups, so sales staff often make commitments that can not be realized after sale, and the disputes caused by this disconnection are also rare.

We often hear that many enterprises claim "service first" and "customer is God".

No matter what the reason is, the question is whether consumers should first solve the problem and then analyze the reasons behind it.

Clothing quality disputes consumers expect clothes to be "three packs".

Clothing does not have "three packages". Once there is quality dispute, it will be very troublesome for consumers.

Every year during the season or holidays, businesses will do a lot of promotional activities, consumers will also increase the number of clothing buyers. Meanwhile, complaints about the quality of clothing will also increase accordingly.

However, due to the fact that the state has not issued a uniform "three package" stipulation, merchants' different "three packs" regulations have made it difficult for consumers to safeguard their rights.

It is understood that although the product quality law clarifies the quality responsibilities and obligations of the producers and distributors of the products, the products sold are not in conformity with the requirements, and should be responsible for "repair, replacement and return", which should compensate the consumers for the losses caused by consumers who purchase the products, that is, "Three Guarantees".

Consumers have the right to require sellers, Repairers and producers to bear the "three package" responsibility. However, hundreds of items including clothing are not included in the "three pack" catalogue, while the consumer protection law does not mention the three packages of clothing.

In addition, many consumers do not ask for bills when buying clothes, and some consumers will buy the clothes after they have bought them, and some of them will even be returned after they are crossed.

Because of the complexity of the quality of clothing, it is often difficult to judge whether it is man-made or quality problems. The state and our province do not have the "Three Guarantees" requirement for clothing. After the dispute, the departments such as consumers' Association have difficulty in dealing with it.

The association also hopes that the state can introduce the "three package" provisions on clothing to protect the legitimate rights and interests of consumers and merchants.

However, before the relevant regulations are issued, consumers must pay close attention to buying clothes, try on the spot, choose the right clothes, and ask for relevant bills from merchants.

If there is a dispute over the quality of clothing, consumers can negotiate with negotiable instruments and negotiate with the merchants. If they fail to negotiate, they can complain to the industrial and commercial, consumer associations, or quality and technical supervision departments.