Etiquette

For grass-roots civil servants, reception is one of the daily tasks that can not be neglected.

Whether it is the reception of distinguished guests from a distance or the reception of letters and visits, the grass-roots civil servants should distinguish and treat each other equally.

At any moment, the importance, friendship and enthusiasm for each other is indispensable.

According to the specific reception work of grass-roots civil servants, they can be divided into two types: reception of guests and letters and visits.

On the specific operational level, the two are different.

1. Guests

The reception of guests here refers to the formal visitors who are received by the grass-roots civil servants in their daily work, especially the more important ones.

To do a good job in reception, the key needs to be done in three aspects: reception plan, concierge order, escort and escort.

(1) reception plan

The so-called reception plan refers to the specific planning and arrangement of the receptionist for the reception of guests.

The formulation of a well planned reception plan enables the reception work to be orderly and well prepared in specific operations.

Generally speaking, the formal reception plan should include the following eight aspects.

1. reception policy.

The policy of reception refers to the guiding ideology and general requirements of the reception work.

On the whole, we should promote each other.

2. reception schedule.

The reception schedule is the specific date for receiving guests.

Its basic contents should include sending, meeting, negotiating, visiting, touring, banqueting and so on.

Under normal circumstances, the specific arrangements for the reception schedule should be comprehensive and dense.

Its formulation should normally be held by the receptionist, but the host and guest should communicate with each other in advance, and fully consider the requirements of the guests.

Once the reception schedule is finalized, the guests should be informed immediately.

3. receive specifications.

Reception specification refers to the specific standard of reception work.

It is not only related to the level of reception work, but also directly related to the degree of importance attached to guests.

The basic contents of reception specifications are three: one is the scale of reception, the two is the identity of the main personnel of the reception side, and the three is the amount of reception cost.

In terms of specific operation, there are five ways to determine the specifications of the reception.

First, it can refer to the state's explicit regulations.

Second, you can carry out your own routine.

Third, we can adopt the current prevailing mode.

Fourth, it can be compared to the conventional practice of reciprocity.

Fifth, we can learn from others' successful precedents.

4. reception personnel.

To really do well in reception work, it depends on the outstanding performance of the receptionists first.

Every important receptionist should select a receptionist who is responsible for his work.

Those who are responsible for their work, those who are strong and young, those who have good looks, who are good communicators, experienced persons, who are familiar with the subjects or language or customs, who are familiar with the reception objects, ethnic or religious beliefs, and who are familiar with the receiving objects, should give priority to the selection of receptionists.

After selecting the receptionist, there are usually two more things to do.

One is to have a clear division of labour.

Secondly, it is necessary to focus on training when necessary.

5. hospitality costs.

Generally speaking, all aspects of reception are subject to the cost of reception.

In the specific cost of reception work, we must be diligent and frugal and strictly abide by the relevant departments of the higher authorities.

We must firmly reduce all unnecessary reception expenses and advocate less spending and more work.

Some receptionist who needs to receive the object to bear the cost, or need the host and the host to jointly bear the cost of the reception project, the receptionist must inform the receptionist in advance, or negotiate with the other party, and do not unilaterally make the decision.

6. catering accommodation.

When making a reception plan, you must not take a casual look at the guests' food and accommodation.

A slight loss of these specific details will directly damage the feelings of the guests and result in the entire reception effort being wasted.

When arranging guests and accommodation, we should pay attention to three points: first, to comply with the relevant regulations; two, to respect guests' customs; three, to satisfy guests' needs as far as possible.

7. means of pportation.

For the convenience of guests, the necessary means of assistance should also be given to the means of pport used by the passengers during their stay and stay.

If the receiving party is required to liaison with the guests for pportation, they should do their best. When the host party needs to provide pportation for the guests, they should try to satisfy them; and when the guests have their own pport, they should provide all the facilities they can provide.

8. security publicity.

During the reception of important guests, two specific tasks of security and publicity should also be included in the plan.

In terms of security work, we must be "cautious".

Not only do we need to make plans, we attach great importance to it, but we also need to pay attention to details and strict demands.

As far as publicity and reporting are concerned, attention should be paid to the same caliber, mastery of propriety, and approval by relevant departments of the higher authorities.

The relevant picture and report materials should generally be provided to the recipients, and should be filed on file.