Office Etiquette And Language Beauty

(1) language civilization

Language civilization requires that the grass-roots civil servants should be civilized before choosing and using language, so as to embody their good cultural accomplishment.

There are three specific requirements:

1. speaking Putonghua.

As a vast, multi-ethnic country with a vast territory, all nationalities in our country have the freedom to use and develop their own spoken and written languages. However, the constitution of the People's Republic of China stipulates expressly that "the state promotes the Putonghua of the whole country."

The grass-roots civil servants must do their best in this regard.

It should be emphasized that the use of Putonghua by grass-roots civil servants not only reflects their high degree of civilization, but also helps them to communicate with each other.

Therefore, in addition to facing foreign friends, ethnic minorities or individuals who do not know Mandarin, the grass roots civil servants should speak Mandarin and try not to speak dialects or dialects.

2. use elegant words.

In daily sexual intercourse, grass-roots civil servants should strive to be elegant in diction.

The elegance of words is not a requirement for grass-roots civil servants to bite the words and break away from the masses while talking. Instead, they need to avoid using indecent words consciously.

That is to say, grass roots civil servants are not allowed to speak dirty words or speak rude language in daily sexual intercourse, especially in public service intercourse.

3., check the tone.

Tone is the tone when people speak.

It directly represents the speaker's state of mind and is an integral part of language.

When talking with outsiders, especially in the face of the masses, grass-roots civil servants must be careful in their tone of voice, making them appear warm, cordial, kindly, friendly and patient.

In any case, the tone is impatient, rigid, arrogant, sneer, and inflexible.

(two) language politeness

Language politeness is the basic etiquette training for grass-roots civil servants.

Specifically, it requires the grass-roots civil servants to take the initiative to use polite expressions in everyday sexual intercourse, in order to show respect for friendship.

Generally speaking, the basic courtesy terms used by grass-roots civil servants are mainly five types.

1. greetings.

Its representative phrase is "hello".

Whether it is to receive guests, to meet other people, or to answer the phone, grass-roots civil servants should take the initiative to greet others, otherwise they will appear arrogant and defiant.

2. request words.

Its representative language is "please".

When asked for help from others, entrusted to others for help, or pleading for others' assistance, grass-roots civil servants should use this term as a rule.

Without it, it will give people a sense of command and make it difficult for them to accept.

3. thank you.

Its representative term is "thank you".

The use of thank-you is intended to express gratitude to the target audience.

When getting help, support, understanding, feeling good intentions or declining others, grass-roots civil servants should use this language to thank the participants.

4. apology.

Its typical expression is "sorry" or "sorry".

At work, for some reason, it brings inconvenience to others, or obstructs or disturbs the other person, and fails to fully meet the needs of the other side. The grass-roots civil servants should generally use this language in time to express their sincere apologies to the contacts, in order to get the understanding of the other side.

5. farewell words.

Its representative phrase is "good-bye".

When you say goodbye to others, it is not only a communicative practice, but also a conventional expression of respect and farewell to the object of communication.