When The Sample Arrives, What Will The Guest Do Without Paying The Express?
Sample charge
The problem, according to specific situation specific analysis, one is to discuss well in advance, two is to see the proportion of samples in your expenses, three is to see your customer purchase intention, in fact, not only the problem of mailing fees, the cost of the sample is the same ah, so this question only you can correctly handle.
Because your own cause is clear to you, huh.
In fact, the guest request to send samples is a prerequisite for cooperation.
But the express fee must be kicked out when the guest asks for samples, and the guest accepts the instructions to do business.
I want to do business.
I don't care about the express fee.
Another courier in the past did not accept payment.
This is not your guest, at least I think so.
Unless you promise to pay, but do not pay, to the guests there, the guests are unhappy, he wants to cooperate with him anyway, do not care about your family.
The cost of the sample should be discussed before shipment. If you haven't charged him a sample fee before you deliver it, you'd better pay the express fee when you deliver the goods. Customers are usually tired of paying the express fee.
As far as possible from the perspective of customers, if the sample is too heavy, the express delivery fee will be high.
In this case, it is best to check logistics companies, contact customers and pick up goods, odd numbers, and logistics telephone numbers.
How to save money and safety is how to do it.
Customer communication
OK, if both sides agree, it will be better to deliver again, or else it will be better.
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If the customer does not pay the freight, then you can see that the value of the sample is not worth sending back again, the value will be returned after use, you have to pay the freight (two times, one to one freight), if the sample is not worth returning, then you will tell the express.
This kind of thing happens more than once to other people, so we should be a supplier, before we send samples, we must communicate with customers about the good fortune and who pays.
Communicate well and send again.
You mean, I have no words for you, send samples and ask others to pay.
I have met someone like you once, and I went straight back. I couldn't afford to send samples and do any business.
On the top of it, what is the cost of the sample can not afford to pay? Do you know that many people just take the sample is done? They are not sincere business, they just want to pick up something.
Most of the time, when it was said, it was very good, and the sample was sent out without any news.
So either you don't send samples or you charge for the sample.
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A client like this, I prefer to pay the freight rather than give him the sample. The person who has no sincere cooperation with us simply doesn't want him to get the sample. But then, as long as it feels that the customer is valuable, I usually pay the express fee first. On the other side's standpoint, if I send the sample, the delivery fee is reasonable.
In principle, when the samples are supplied, they need to pay. This is a question of whether the customers have follow-up value. If each of them has to pay the express delivery fee, it will be difficult for small businesses to survive, especially the newly opened small businesses.
Like you said, the other party refused to accept the situation, we still did not happen.
In fact, sometimes we should think from the perspective of our guests, even if it is a very small matter.
The delivery fee is usually more expensive than the first one. We can talk about our thoughts with our guests and let our guests feel our sincerity.
So we all collect the sample time and collect the freight together, all of which are paid on our side, and there will be no such thing as you.
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