What Kind Of Conversation Etiquette Should We Pay Attention To When We Talk With Our Customers?

　 from Communication etiquette From the point of view, we should pay attention to two problems in conversation.

First, content. Speech is the voice of the mind, and language is conveying thoughts, expressing emotions, and intriguing, so content is very important.

Second, form.

　　 There are three points to be noted in how to say:

First, speak softly, use standard Mandarin, avoid loud voice. You are not on the high slope of the Loess Plateau, nor are you in the deep ditch.

Second, be good at interacting with the target audience. After talking to others for a long time, others feel that they are nonsense, do not like to listen to it, are they interesting?

Third, we should pay attention to respect each other.

　　 Conversation etiquette There are four prohibitions: first, do not interrupt each other. You have the right to speak, and the other party has the right to speak. Do not interrupt others easily. Interrupting others is a sign of ill breeding. Two, do not supplement each other. A truly tolerant person will give others the chance to speak and give others the right to express their wishes. The basic skills to talk to people are less to speak and more to listen, for words and deeds must be lost; three, do not correct others. It is not a matter of principle. Do not judge others by right or wrong. The right and wrong should be different. Four, do not question each other. Do not be suspicious of what others are talking about. In our daily life, sometimes offending people is hurtful to people.

　 To participate in social activities, do not talk about the following six big questions: to speak out of status is a sign of ill breeding.

First, do not criticisms of the party and the government.

Second, do not involve state secrets and trade secrets. Some people have peep addiction, always want to find out something that they should not know. In fact, why not? The less you know, the less you know, the safer you are.

Third, can not casually criticisms of contacts. Dealing with people, don't embarrass or embarrass others. One day, while we were chatting, a comrade asked me, where is Professor Kim's birthplace? Where is his hometown? I said my hometown Shanghai. He's a man who is not a man in Shanghai. I asked him, "who do you curse?" do not let others embarrassment and embarrassment, this is a sign of refinement.

Fourth, do not discuss leaders, colleagues and colleagues behind their backs. A very important part of self-esteem is respect for one's career and respect for one's own unit.

Fifth, do not talk about the topic of low style. Family members are short, gossip, the relationship between men and women, do not say, lose their identity.

Sixth, it does not involve personal privacy. Which individuals are not suitable for random inquirying? First, without asking about income, you ask how much money this person earns, in fact, it is not appropriate to ask this person how they are doing; second, do not ask age; third do not ask about marriage and family, every family has a difficult story, do not get along with others; fourth do not ask health questions; fifth do not ask personal experience. Where is your hometown? What kind of graduation? What are you doing now? Heroes do not ask sources. These are strength problems. Educated people don't talk about them. {page_break}

　　 Banquet etiquette Dress is a more important etiquette problem in modern life.

People's position is different, and the angle of the station is different. For celebrities with social status, he says, "men look at watches, women look at bags. "The more exquisite men and women, the color of their bags and leather shoes should be a color, wearing a pair of black leather shoes, the bag is black, coordination. Of course, I have seen some incongruity. On the other day, I saw a man wearing a pair of white shoes, a red belt around his waist, and a brown handbag in his hand, which made me dizzy.

What do ordinary people look at? Women look at them, men look at waist. What do women look at? Look at hair styles and look at make-up. A woman who is more particular about her taste and taste in life is generally more careful in her hair and face. What do men look at when they look at their waist? Men with status and status do not hang anything on a more important occasion.

Let's go to a banquet or invite guests to dinner on a more important occasion. Pay attention to the five M rule:

The first meeting. should pay attention to the people who meet. If you invite guests to dinner, you must consider how to invite them. For example, if you are an Englishman, please invite a few English speaking people in one piece, easy to talk about together. The Arabia guests are invited, so please be easy to communicate with a few Muslims. So invite guests to eat, this meeting is very important.

The second is money, cost. Do whatever you want, live within your means, whether it is acquaintance, or invite a stranger, do not waste, pay attention to the few and refined, do your best to avoid eating and drinking. There is no need to be too ostentatious.

Third menu, menu. If you want to invite me to dinner, what questions do you have to ask? An inexperienced person asks, "what are you going to order?" You ask me what I like to eat. It's an open question. If I'm crazy about it, it turns out that I'm gone. You can't walk away and be put there. The closed question is to give all the choices: "Mr. king, tea or coffee?" is to tell you not to drink Remy Martin. This is a closed question.

The fourth is media, environment. Guests eat special food and enjoy the environment. If you invite a guest to the five-star hotel for dinner, it shows that he is first-rate. You eat him in the basement and show that his level is blind. This is a question of reception specifications.

The last is manner, behavior. There are five taboos in table manners: first, no smoking on the table. A person with status, status and nurture does not smoke on the table; second let the dishes not be served. You can introduce, but do not give him a dish; third, toast without wine. Educated people are fastidious about their own desires and do not force their services; fourth, they do not dress up at the dinner table; lastly, they do not make noises when they eat. This mainly refers to the westerners' saying that eating sounds is the basic characteristic of pigs.