How To Build Customer Loyalty?

company Customer Network loyal It directly determines the strength of the company's sales network. How to protect cooperative customers company It is an important path for a company's core competitiveness to maintain sustained cooperation and stick together with the company.

"Picking up sesame seeds and losing watermelons". Such a phenomenon of loss of gain and loss often occurs in the failure cases of market maintenance. This network data is absolutely compensated, and the situation of relative loss is the fact that every company is unwilling to accept it. But how can we ensure that our customers are loyal to the company?

We may as well draw on the following suggestions for implementation.

1, if we can not guarantee the quality of one hundred points, we must strive to reduce quality incidents and optimize the attitude and policy of quality problems.

2, ensure the quality and speed of after-sales service.

3, maintain regular communication with customers. This is not only a matter of the company's decision-making level, but also an executor (business, customer service personnel) affairs.

4, listen to clients' rationalization proposals and respond appropriately. (response is respect)

5, catering to changes in market demand, updating and upgrading products in battalion timely.

6, analyze the market dynamics, discuss with some excellent customers the market plan, and do not forget to consult other customers.

7, a meeting between the boss and the boss (the company's "boss" visits the customer), so that customers can feel deeply attached and respected.

8, pay attention to customer relationship, so that customers feel that cooperation with the company is not only a supply and demand relationship, but also a family and friends.

9, understand and master the amateur interests of customers, timely communicate with customers, or appreciate each other's spiritual and cultural life.

10, pay attention to every customer's reception to the company, predict the main purpose and plan of the factory in advance, and make a comprehensive arrangement to eliminate the negative impression.

11, handle customers' complaints promptly and reasonably, and share the related losses caused by complaints to customers in a reasonable manner.

12, the company's policies and commitments must be fulfilled in time.

13, we should educate and help backward and passive customers in a timely manner, so that customers will be closer to the best.

14, ensure the charm of the company's leaders, and achieve sustained health and stability. Reduce customers' suspicions about the company's negative information.

15, improve the service level of the company's business, and ensure the full trust of the customers to the business people, while ensuring the excellent and lasting stability of the business team.

16, helping customers grow and helping customers make money is the basic mission.

17, timely review and express sincere apologies to customers and take the initiative to share the losses of customers.

18, share happiness with customers, care for customers' family and life.