Emergency Plan For Special Situations Of Traffic
Is it possible for a secretary friend to receive some work?
Exceeding one's expectations
Of
Telephone
For example, an angry colleague or a phone call from a confused person, for the sake of the company's image and for his good qualities, requires us to take the best.
Treatment plan
We should solve problems rationally and reasonably.
What is mentioned below is
cope with
This kind of telephone.
Skill
。
1, when you can't answer each other in time.
No matter how concentrated your phone is before you get on the phone, there are always times when you pick up the phone and find that there is always one reason or another that makes you need more time to respond effectively.
In this case, you can use the following expedient words to help yourself win time. You can say:
"Sorry, another phone is ringing. Please wait a moment, I'll be right back."
"Sorry, someone is waiting to speak to me. Can I call you back later?"
"I'm sorry, but it happened that someone was coming to see me. Would you like me to call you back later?"
"Can you give me some time to check the information?"
"I think this is very important. Let me think it over and give you a reply."
"I have many ideas about this matter. Can I call you later to discuss with you?"
I'm sorry, but I'm busy now. I know this is very important for you.
Are you free tomorrow afternoon at four? I'll talk to you later, OK? "
"I don't know the news. Can I work it out and call you again tomorrow?"
"I am very honored to be able to serve you. Can I call you to talk about it again on Friday?"
But it is important to note that you can not always reuse these statements, because most people understand the purpose of these alias.
Of course, when you let others wait until the end, you should first express your thanks.
But sometimes, you don't have to do this, but you can do it in a different way.
If you can say, "unfortunately, I have to finish these things."
You can even be more direct. "I know this is a very important thing, but I really can't give an immediate answer."
In some cases, if your answer is too fast, you will not be mistaken for your consideration.
You would rather spend more than fifteen minutes, one day or longer to think seriously and carefully, and then call the other person to answer.
2, when you receive some confusing calls.
Sometimes, we may encounter such a situation: you receive a phone call but do not understand what the other person is saying, or use some words and expressions that you do not understand, or ask you to answer questions and take responsibility that you do not know.
Though you know nothing about what the other person says, you are not willing to admit your ignorance and are unwilling to take the lead.
In the face of these situations, you have a lot of ways to do it.
One is ambiguity.
For example, you can say:
"Can you explain it more clearly? I don't quite understand what you mean by using this word."
"I am not quite clear about the details you mentioned. I can check it again and get back to you."
- Related reading
- Daily headlines | Hangzhou Is A Breeding Ground For Fashion Designers.
- Collocation | Daren Recommends Winter Clothes
- Trend of Japan and Korea | Han Niu Demonstrates Cotton Clothing To Teach You To Mold Han Fan Temperament.
- Collocation | Winter Clothing Is Slim And Fashionable.
- Daily headlines | "Asian Night" - Mongolia Fashion Designer Ochirjantsan Bold
- Show show | Chanel2013 Spring And Summer Fashion Show Fashion Hits
- Women's wear | ZARA Launches 2013 New Spring Summer T-Shirts
- Fashion item | Cloak And Fashion Again, To Create A Graceful Posture.
- Collocation | Fashionable Clothing And Clever Match Teach You To Show Fashion.
- Popular this season | This Season'S Cotton Coat Matching Show.
- EU REACH Regulations Are Further Standardized
- Cotton Price Rises Affect Quilts
- Polartec Launched Neoshell Fabric &Nbsp; Waterproof And Breathable Function Is Stronger.
- Foreign Affairs, Nine Kinds Of Goods Can Not Be Delivered.
- Parties To The Anti Counterfeiting Trade Agreement Announced In Tokyo
- Coffee Etiquette In Foreign Exchanges
- Gore Developed The Latest Hi-Tech Fabric.
- Fortune Life, Chairman Of Shanghai Certification Group, Dai Zhikang (2)
- Fortune Life, Lei Yaru, Chairman Of The Food Co., Ltd.
- Ali Auditorium &Nbsp; Na Yu Pei: How Can Salesmen Improve EQ Better?