1000 Yuan "Columbia" Shoes 20 Days Two Time To Open &Nbsp; Merchants Refuse To Return

December 8th, thousands of yuan, a pair of Brand outdoor shoes After 20 days of wearing, the gel appeared. Consumers find businesses, businesses to repair, a few days after the boot and glue. Consumers find businesses again, trying to get a pair of new shoes with the same brand and model. The businessman said it was not necessary to change the quality problem, and suspected that the glue was artificially induced and refused to be repaired. Consumers have to complain to the Jinzhou Consumers Association. After the Consumer Association conciliation, the merchants agreed to make two repairs for consumers free of charge, but added additional conditions: asking consumers to sign agreements, indicating that the maintenance is not because of the quality of the shoes.

The two time, the merchants refused to return.

Jinzhou Consumers Association responsible for complaints reception staff briefed reporters on the complaint case: in October 31st, Mr. Liu bought the "Peng Da sports city" on the west side of Jinzhou central street. Columbia "Brand" Outdoor shoes It cost 1649 yuan. It was less than 20 days after the purchase, and the glue between the soles and the upper part was opened. In November 18th, Mr. Liu found a shop selling his shoes to explain the situation. Shop for Mr. Liu to finish the shoes, glue the glue, and tell him that the glue has not yet been glued, and it needs to be put on for some time.

Mr. Liu took his shoes home for a few days. The shoes had not been stuck and cracked. Mr. Lau is worried that the quality of the shoes is not good enough. If he is not able to repair it again, he will find a new sports shoes. Consumers said that after the shoes were repaired, they were placed at home according to the requirements of the store, and they did not wear them all day. According to the person in charge of the shop, this shoe is not a product quality problem, it is not necessary to maintain it, and it is suspected that there are human factors in the re opening of shoes. Stores refuse to renew their shoes or return them. Considering giving consumers a psychological balance, they can get 100 yuan back, but they are rejected by consumers.

Although there is still a threshold for mediation and maintenance.

Mr. Liu has no choice but to complain to the Jinzhou Consumers Association. After the Consumer Association conciliation, the merchants agreed to maintain the shoes for two times free of charge, but stressed that the shoe was a large brand, and the quality was no problem. A few days later, an additional condition was put forward to consumers to sign an agreement with consumers, indicating that the shoe repair is not a quality problem.

After the consumer association and the business once again communicate, businesses still insist on the two maintenance is not because of the quality of shoes, but from the perspective of humanity to give maintenance. Merchants said that the price difference could be recovered to consumers by 300 yuan according to the recent promotional activities inside the store. If consumers do not recognize it again, they can go to the relevant departments for quality inspection. If there is no quality problem, the related expenses will be borne by consumers. Consumers Association staff pointed out that according to the fourth chapter and thirty-ninth article of the regulations on the protection of consumers' rights and interests in Liaoning Province, "consumers and operators have disputes over consumer disputes to the consumers' associations or administrative departments for complaints or complaints, involving the quality of goods and services, which can be directly recognized by the receiving units, and the relevant provisions of the inspection units that are directly and difficult to confirm can be determined by the two sides or designated by the accepting units to have the qualification inspection institutions for inspection and appraisal". If the quality is qualified, the seller should provide corresponding proof to the consumers. In addition, businesses that sell goods such as regular channels should also provide evidence to consumers.

There are rules for the replacement of shoes within the three package period.

The staff of the association said that the store was actually leasing, which also caused inconvenience to after-sale services and consumer rights protection. Consumers Association pointed out that in accordance with the provisions of the three package of goods, the problem of opening and opening of shoes should belong to the scope of repair. However, it is also clear in the regulation that if the service is affected by two times during the three package period, the operator should give consumers free return or replacement. If the store store is for Mr. Liu's two maintenance, then it should be returned to consumers according to the three package regulations. Businesses should not set barriers for easing or evading responsibility.