Online Shopping "Low Price" Has Become A Killer &Nbsp; Shopping Needs To Be Cautious.
Online shopping is risky. Shopping should be cautious.
Online shopping is getting bigger and bigger. Annual sales of billions of online shopping websites grab one, online shopping.
website
It looks beautiful, but it is also a risk and privilege.
The sale of refurbished laptops has not yet come to an end, but the CEO and laptop providers have repeatedly stressed that "no problem", but the refurbishment evidence shown in the media has also had to consider who is lying.
Although shopping on large online shopping sites is convenient and sometimes affordable, buyers still have to leave two more.
"The shoes I received are quite different from those of the pictures. The blue color is light, and the three gold slashes shown in the picture look like the color of salted egg yolk".
The sale of the refurbishing machine as a new machine is a case. After all, the large online shopping website also attaches great importance to the construction of credibility, but the above problems about the product itself are hard to avoid.
In October of this year, China
Electronic Chamber of Commerce
315 the consumer electronics complaint network announced the third quarter report: in the past three months, online shopping complaints reached 11138, up 89.94% from the "explosive growth".
It is understood that among the top five complaints, the "Internet fraud" and "after sales service shortage" rank the top two, with third of the product quality defects, and the refund is not in time with the counterfeit products four or five.
Online shopping "low price" has become a killer.
According to observation, the current online shopping website can be popular, low price is undoubtedly the main advantage, but also one of the killer tools of online shopping.
The price of a pair of UGG genuine snow boots is hundreds of dollars to $1000, but the price of a clothing website can be bought from 100 yuan to two hundred yuan, and it is also known as the Australian sheep skin and wool material.
In a sales bag product website, a color, pattern and style are very similar to Louis Weedon's iPad leather, which sells as low as 99 yuan.
According to Hong Xiaobo, vip.com CEO, which is mainly selling discounted sales, the actual mode of purchasing B2C online naturally has the advantage of low price. It can effectively shorten the supply chain and provide higher gross margin space. It can save the expensive rent of the facade shops, and will not affect the quality of the goods themselves, and reduce the price threshold of consumers.
However, low price must be high quality. This is not necessarily true. The word "high performance price ratio" is not applicable to all online shopping websites. After all, the price is cheap but the quality can be guaranteed. This requires many channels to understand.
Professionals suggest that in the process of online shopping, large online shopping websites should be the main source. After receiving the goods, they should pay more attention to the payment (in the form of cash on delivery) besides careful examination, and at the same time keep the invoices well for the purpose of safeguarding their rights in the future.
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Customer service should be used well, and evaluation can be referred to.
When you are shopping in a large online shopping website, you still have many ways to find solutions.
For example, you can communicate with the customer service staff of the website. A regular online shopping website often has huge customer service strength, free phone or online messages can get a faster reply.
Even consumers' questions are quite "difficult", but website users will be more patient.
For example, in the sale of footwear products on the good Le buy website, some netizens asked for a brand of sports shoes: I am in the north, is this shoe suitable for winter wear? Customer service carefully replied, Hello, this spring and Autumn Festival, early winter season can also be worn, the specific feeling varies from person to person.
On the shoe sales website, consumers are concerned about the size of the shoe size; in the IT products sales website, consumers care about gifts and performance issues; in the book sales website, consumers care about the contents of books.
Apart from making good use of online customer service, you can also get more objective information by browsing the product's user reviews.
Whether it is selling new products of household appliances IT products or selling book oriented bookstores, most of the large online shopping websites offer users' commentary functions, such as reading a book in Guangzhou shopping bookstore, but if you are not sure whether the content is appetites, you may click on the book, then you can see the functions of "Book Introduction", "Catalogue", "author introduction", "trial reading", "media comment" and "netizens comment", so that you can basically determine whether this is worth buying.
Reporter's notes
Careful reading is not wrong.
Within 30 days from the date of receipt of the goods, VANCL will provide you with the replacement service, and the corresponding freight for the return will be borne by VANCL.
(excerpt from VANCL return policy statement, paragraph 1)
Zero condition return goods! And no return freight! This is too much of a customer to be God! Indeed, zero conditional return not only exceeds the existing GB standards, but also become the choice of more and more B2C businesses.
The industry believes that this is due to the intensified competition in the B2C industry and the willingness of good customers to make them willing to consume.
The terms of sale seem to be beneficial to consumers, but consumers can not consider this to be an iron ticket. In the process of online shopping, we should first click to see the after sales terms and conditions of the website. Do not think that those terms are "standardized composition". This is the requirement of each return order. For example, in the return items, except for the general terms of "retaining the invoice", 7 days, 15 days or 30 days, the period of return, the form of refund, the form of return, and the need to issue test certificates are listed clearly.
Therefore, we recommend that consumers, in any case, dismantle the packages for inspection when they receive the goods. If they find quality problems or unsuitable numbers, they can return them immediately. This is the least worry.
Finally, excerpt from the VANCL return policy statement, the last sentence as the end of the note: the final interpretation power of this rule is owned by VANCL.
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