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300 Multi Boots Second Day Zipper "Open Mouth" &Nbsp; Exchange With Shopkeepers Refused.

2011/1/4 13:20:00 81

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January 4th news, spend more than 300 yuan to buy a pair of

Boots

On the second day, zipper opens the mouth.

Negotiations with the store were rejected, which made MS Mao somewhat annoyed.

Ms. Mao said she was in December 31st last year.

Daphne

Little Simon store bought a pair of boots for 319 yuan.

At that time, the shop was unable to swipe the card. After paying 20 yuan in cash, she was accompanied by a new shoe in the store and took 300 yuan to the bank to pay for her shoes.

Ms. Mao said that because she was wearing her new shoes, she did not take it.

Shoe box

And forgot to ask the shop assistant for a small ticket.

When she wore it again the next morning, she found that about 7 centimeters below the left foot boot zipper could not be closed.

On the afternoon of 2, she went to the shoe store with "open mouth" boots, but the clerk said she could only repair it.

The shop manager said that because the shoes had worn through, the soles were worn out, which would affect the second sale and therefore could not be exchanged.

And there are three packages on the shoebox, the zipper damage is not in the swap area.

Daphne Xinjiang customer service staff explained on the phone that only quality problems can be exchanged and returned, such as broken bottom and section, but the zipper is broken. It can only be repaired or replaced by zippers. Besides, Ms. Mao did not sell small tickets as shopping evidence.

If MS Mao insists on changing the goods, she can call the national customer service or ask the quality inspection agency to determine whether the shoes are qualified.

Wu shop manager said, because the store's electronic account can not be inquired, no sales ticket can not change Mao boots to Ms. Mao. Only after waiting for the company to work in January 4th, can we know whether Ms. Mao bought this pair of shoes in the store through background enquiries.

After confirmation, only shoes are maintained.

Shen Hui, Deputy Secretary General of the Consumer Association of Tianshan, said that any accessory of the shoes is of the quality range. The zipper is an important part of the boots purchased by the customers. The zipper can not be used normally, and boots can not be worn.

And one day zipper is damaged, customers can ask for change or even return.

At present, customers do not have sales credentials, they can inquire sales records and ask for change.

Shen Hui prompts the consumer to keep the sales credentials after shopping. Once there are quality problems, the seller can find the seller's solution, including the maintenance or replacement credentials, which should be kept in order to prevent any further problems.