Basic Knowledge Of Merchandiser

1. Merchandiser responsibilities:

1. track the production of each single order and deliver the goods to the customers smoothly, and recover the funds that should be collected.

2. keep in touch with new and old customers, increase communication and understand the needs of customers.

3. receive complaints from customers and pmit relevant information to the relevant departments of the company.

4. master and understand market information and develop new sources.

5. do a good job in after-sales service.

Two. What the merchandiser should do after receiving the order:

First, the way to order.

1. customers to the factory order: fax, order, mail order, telephone oral order and so on, and the order of each order is different, our merchandiser should pay attention to turn them into written orders.

When placing orders, we should pay attention to the problems in various aspects.

Examples are: color, quantity, etc.

2. order review

Each order is made of different patterns, fabrics, processes, and even equipment.

First of all, it depends on whether our current level can meet the requirements of customers.

It is necessary to make clear whether the order is processing or OP.

3. production and process cards.

When each sheet is opened, the customer request must be clearly written on the production list.

Before making the production department, we should know to the warehouse whether the raw materials are sufficient for production.

4. in the production process, if unexpected situations fail to meet the requirements of customers, we must promptly reflect the situation to the highest level of the company to find a solution.

5. sample

The purpose of making small samples is to see whether the company's goods can meet and meet the requirements of customers, which is also the basis for large cargo and production.

The general situation is to press

6. order modification

The general requirement is to place a new order with the customer.

When the customer proposes to cancel the order, the merchandiser must withdraw the old information (production list, process card).

After the 7. goods are produced, they must be arranged according to the schedule.

After-sale service

Customer complaints or return time:

For customers' complaints, we should understand the causes of the problems and take measures to find solutions to avoid them.

Customers want to return products. First of all, we should try our best to make our customers accept us.

It is very serious that it will be remanufactured, and the production will be delivered again.

There is also a concession discount method.

Sometimes it can only be handled according to the requirements of customers.