And Then To The Peak Period Of Complaints.

With the increase of people's consumption consciousness and the improvement of aesthetic taste, clothing styles, styles, fiber materials and processing technology are becoming more and more diversified. However, the traditional washing industry's old washing technology and technology obviously can not cope with this challenge, coupled with some unlicensed family workshop "dry cleaners" in order to make money to clean up the dry cleaning business, resulting in the current dry cleaning market confusion, clothing dry cleaning season complaints and disputes frequently occur.

However, due to the difficulty of identification of clothing damage, it is difficult to distinguish between the relevant responsibilities, coupled with the washing and dyeing industry.

Complaints in the dry cleaning season are frequently reported.

"Ms. Chen of Quanzhou city took a thousand yuan leather coat to dry cleaning. The result was that the more washed it was, the worse it was. The dry cleaning shop did not know what oil was being used, causing the fur coat to peel."

"Mr. Zhuang took a white shirt to the dry cleaner's dry cleaning and picked up a spot of clothes that was washed away.

Mr. Zhuang asked for dry cleaning again, and when he took the clothes again, the macula on his clothes turned red and black again. Mr. Zhuang was very angry. "

On the 03 day of December 2010, the Quanzhou Evening News reported on the two washing disputes encountered by the Quanzhou people on the topic of "washing powder instead of dry cleaning agent, dry cleaning is actually water washing". After investigation by reporters, it was found that many street dry cleaners in Quanzhou did not use machine for dry cleaning, and hand washing and washing powder instead of dry cleaning agent were very common.

Coincidentally, on 06 December 2010, "Jiangxi new legal newspaper" cashmere sweater holes, customers

Flower street, unlicensed dry cleaning shop is not uncommon.

In January 8, 2011, the reporter learned from the "12315" complaints center of Jinshui branch of Zhengzhou Administration for Industry and commerce that dry cleaning disputes entered a frequent period of complaints during the dry cleaning season. The recent complaints about dry cleaning clothes accounted for a very high proportion.

In view of the frequent occurrence of the above dry cleaning complaints disputes, reporters visited the dry cleaning market in Zhengzhou from January 8, 2011 to 9.

"When I brought it, I asked if this leather coat could be oiled. They said I could put it here. I didn't expect to come here after a week. How did I wear it in the next spring?" at 10 a.m. on January 8th, reporters visited the Guan Houtun community in Zhengzhou, and found that some of the surrounding citizens were gathered at the door of a dry fruit shop in the city's Village street. A lady about 30 was carrying a yellow leather jacket to ask for a view. A middle-aged forty year old man stood beside him.

Reporters approached and found that the original yellow small leather jacket is not pure yellow, and the back and sleeves, especially the collar area are obviously bluish green, and the area and size of the yellow and yellow parts are different, so the whole dress has been "broken" and very unsightly.

Look at the store again, the original "dry fruit shop" is not only selling dried fruit, about 30 square meters of storefront "dry fruit shop" and "dry cleaners" occupy half of the sky, and the shop's overall door is hanging "a certain dry fruit shop" sign.

"This dress should be a sand mill, and I can't tell clearly what I got on the oil.

I also consulted my colleagues and said that there was no way to get back to the original. But what can I do now? "The middle-aged man (the owner of the dry cleaning shop) said that the list of dry cleaners usually was cleaned by ordinary clothes, and there were few leather clothes to wash in urban villages.

"I can think of all the ways that I can think of, and some colleagues say that the clothes are made of sand and leather, which can not be oiled. Who knows how clever I am to catch up, even if I am unlucky."

After some argument, the boss finally refused to pay the cleaning fee, and then offered 100 yuan to make up for the compensation.

"This is the fur coat I bought in Tai Shang Xin in October last year. I had to pay more than 1200 more for the discount. I was just a little bit dirty. I originally wanted to clean the collar, but he advised me to add 10 yuan and give me a discount to clean it as a whole.

I can't wear this fur coat again. I won't accept 100 yuan compensation. "

Ms. Li took the clothes to collect the bill and said angrily.

Reporters carefully examined the document, which only wrote on the top of it is "leather jacket, wash oil, 30 yuan, January 1, 2010" the rest of the clothing color, fabric, size, cleaning methods and other related instructions have not been filled, even dry cleaning shop name is not.

Asked about the contents of the document, Ms. Li said that she was renting on the storefront upstairs. It was convenient to dry dry clothes here, without considering the reputation of the dry cleaners.

And the owner of the dry cleaning shop explained that they were mainly engaged in dry fruit business, and only when they went through the dry cleaning season, did they pick up the list of dry cleaning clothes and did not register with the business administration department.

The "breach" compensation standard of clothes is more dependent on "Regulations".

"In the light of the principle of building a harmonious community with" big matters and small matters ", we can only mediate in this way. We also know the relevant regulations of the business administration department, but we pay more attention to" flexibility "in mediation disputes.

As Ms. Lee and the dry cleaning shop owner could not reach an agreement on compensation, the reporters then escorted them to the community neighborhood committee for coordination. Finally, according to the "Regulations" of the dyeing and finishing industry, Ms. Li received a compensation of 300 yuan, that is, 10 times the dry cleaning cost.

"We deal with the dry cleaning dispute is like this. According to the brand texture of clothes, once a dispute occurs, the compensation is usually 5 to 10 times the dry cleaning cost, but the highest standard is 10 times, which will not exceed this number. This is their" code of conduct ".

For this treatment, the staff of the neighborhood committee explained that as far as the washing and dyeing industry is concerned, due to the fact that no uniform standard of compensation has yet been issued, once the dry cleaning disputes occur, most of them are resolved by the owner and the consumers themselves. Once the coordination fails, even if the relevant departments such as consumers' Association are found, most of them are compensated according to the "Regulations".

"We only cooperate well with management work. As for unlicensed business, we generally do not interfere. After all, dry cleaning and hot clothes are all daily needs of residents, plus more than 90% of the residents of urban villages are migrant workers, and their spending power is limited. These dry cleaners are much cheaper than regular chain stores on the street, so to a certain extent, they cater to the consumption needs of residents."

Talking about the status quo of these dry cleaners' unlicensed businesses, the staff made such an explanation.

Management of washing and dyeing industry needs to be standardized.

"No matter how convenient the actual situation can provide the residents, unlicensed business is irregularities.

Therefore, we will conduct a thorough investigation of this phenomenon in time.

On the afternoon of January 9th, I telephoned the Zhengzhou Administration for Industry and commerce to talk about the current situation of the undocumented operation of the water washing Market and the frequent occurrence of complaints. The staff on duty room said that Henan has not yet issued a special industry management standard for the current management of the washing and dyeing market, so the market management of the industry is still in the "blind spot".

However, at present, many provinces have formulated and implemented relevant management methods of the industry, for example, in October last year, Jilin Province promulgated the "Jilin province washing industry consumer dispute resolution", and Shanghai, Beijing, Xi'an and other places have also implemented the "Insured price washing" and other related measures. Our Province should actively learn from and learn from other provinces' advanced management experience and methods, and introduce regulations and regulations for the treatment of dyeing and finishing industry as soon as possible, so that we can really have laws to manage the water washing market at present.

The staff finally said, at the same time, he also reminded consumers, clothing dry cleaning to the credibility of high quality, guaranteed quality chain stores, and dry cleaning before filling out the documents, high-grade clothing as necessary as far as possible to sign the washing and dyeing agreement.

If there is a dispute, it is necessary to protect the rights and interests of the relevant departments in time and protect their legitimate rights and interests from infringement.