Huge Amount Of Money To Buy Shoe Machine &Nbsp; &Nbsp; Why Shoe Companies Still Hurt?
Spend a lot of money on advanced ones.
shoe machinery
Equipment, but shoe machine business does not help install; shoe machine is in use appeared a lot of problems, the maintenance personnel of shoe machine business is tardy however cannot arrive in place to help maintain...
This scene is common in Jinjiang shoe enterprises.
Behind this scene, it is an unavoidable problem for the industry: after sale service is not in place.
Shoe enterprises
Injury
Last week, a shoe manufacturer in cheddar, Jinjiang, introduced two semi-automatic production lines from a well-known agent office in Jinjiang. However, it is surprising that agents said the shoe machine industry was only responsible for selling goods, and could not install new equipment for manufacturers.
In the absence of consultation, the shoe company had to install its own electrician's new assembly line.
Because he knew electricity but did not know how to install professional equipment, during the process of installing the new waterline, the electrician accidentally electrocuted and almost had an accident.
"At that time, we only heard" shout ", we electrician suddenly black, like television, we were stunned.
Mr. Li, the business owner, angrily described the scene to reporters. "We bought a washing machine and air conditioners to be installed at home. What is the big equipment?"
The reporter understands, this kind of problem is not only the shoe company.
Just last week, Hua Jun (Fujian) shoes machine Co., Ltd. bought 11 semi-automatic Baling Machines of Zhangzhou Huayi Packaging Machinery Co., Ltd., and sold it to a certain line in Jinjiang.
brand
Shoe companies.
But the general manager of Hua Jun shoe machine, general manager, did not think that the batch semi-automatic baling machine was put into use for only 3 days, and began to "get sick". As an agent, Hua Jun shoe machine could send its own technician to the manufacturer for repair.
However, due to the instability of the quality of the packaging machine, the maintenance of the equipment is still in a state of "crash", which brings troubles to the normal production of shoes enterprises.
The brand shoe manufacturer Yao director, who used the equipment, told the reporter angrily that the "strike" frequently happened to the baler, which caused some impact and loss to the company's production.
"The packer can't run, and the shoes that are produced can't be packed at all. This will continue to cause the backlog of shoes and delay the delivery."
The director of Yao told reporters that he had calculated the amount of 2000 pairs of shoes produced by one line per day, and that there were 6000 pairs of three production lines.
"We need to be deducted for the delay in delivery. A day's delay, a pair of shoe buckle 1 yuan, now three days, other production process delays, the loss of credibility is not counted, the single buckle this piece we lost 18000 yuan."
Director Yao said helplessly.
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Who is the responsibility?
To this end, the reporter made a telephone interview with Xu Yiming, the owner of Zhangzhou Hua Yi packaging machinery Co., Ltd.
Xu Yiming told reporters that his products are widely sold throughout the country, it is impossible to provide all after-sales maintenance services.
"We are not terminal customers. We are all distributors. We should be responsible for technical maintenance. Our products are also sold to Heilongjiang. Is there any problem there? Do we have to fly to Heilongjiang to repair them? We have helped them train skilled workers, but they can't do well in technology."
Xu Yiming explained to reporters that the product was sold to the dealer in accordance with the factory price, and that part of the distributor's profits should be taken up for after-sale technical maintenance.
In addition, Xu Yi Ming said that if they were willing to pay their own logistics fees, they could also send them to the manufacturer for free maintenance, but they could not afford their own technical work to repair the shoes.
For this reason, HCH has no choice but to tell reporters that he has worked with this brand of shoe brand for many years, and has maintained good cooperative relations. His shoe machine has never had any quality problems.
Now, the manufacturers of shoe machines are eager to return them, but the manufacturers of shoe machines have shifted their responsibilities to Hua Jun shoe machines as agents.
"Our dealer agents have many brands, and their products are very complex. How can we all provide technical support? Each device has its own expertise, and the cooperative manufacturers will also provide technical support. Now we have problems and ignore them. We still encounter them for the first time."
He said.
Strengthen after-sales service into a consensus
"Shoe machine industry is developing rather slowly. Therefore, many customer service can not be achieved."
Mr. Cai, deputy general manager of a famous shoe machine enterprise, told reporters that it is really difficult to ask agents to provide technical support for customers of shoe enterprises, because the profits of shoemaking agents are not high, and additional technical support is needed to support a large number of skilled workers.
"But strengthening the after-sales service and technical support of the shoe machine industry should be a major trend."
Mr. Cai said.
Mr. Cai told reporters that his company is now training a number of skilled workers of shoe machine equipment, that is, it hopes that their enterprises can break through in technical support, so as to enlarge the share of shoe machine market.
"Now the shoe machine homogenization is very serious, the technical difference will not be too big, although there are also their respective advantages, but are not too prominent, can only be broken through after sale."
Mr. Cai said.
In this regard, Mr. Li also told reporters that he hoped that this matter could provide a reference for other enterprises: when signing contracts for purchase, shoes enterprises must pay attention to whether they have the provision of pre installation test and after-sale technical support, and do not be too superstitious.
"Local shoe machine technology in Jinjiang is imported from Taiwan for improvement. In the case of technology clearance, it can be purchased nearby, at least security can be assured, local shoe machine workers can be at least accessible."
Mr. Li said.
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