Nanning City Shoes Shining Shop Suddenly Evaporated Customer Complaints No Door.

"The shoe shop suddenly closed."

In recent days, there has been a constant response from the public to this newspaper.

Joining the shoe store suddenly disappeared.

In May 30th, Mr. Qin of Nanning told this newspaper that a golden shoe shop on Xinmin Road did not know why it had not been opened for 10 days.

No notice of pfer was posted at the shop door.

His shoeshine card has 280 yuan in it.

In addition, he had two pairs of shoes in the store, he contacted a mobile phone number on the store, but the phone was hung up.

He dialed the phone of the Shanghai branch of the golden shoe store. A girl listened to the door of the shoe shop, and immediately hung up.

However, the reporter came to the golden shoe store in Xinmin Road in June 2nd and found it again.

In early May, Mr. Wu of Nanning took two pairs of leather shoes to maintain a golden shoe store at 59 East Huadong Road, Nanning.

He was asked to pick up shoes several days later.

In May 20th, he went to the store and found that the shoe shop had been "

"The shoe maintenance equipment in the shop is gone, and the staff is missing."

Mr. Wu said he spent only 100 yuan on membership cards, which he only consumed several times.

"The shoe shop is so irresponsible."

Mr. Wu said that even if he had to move out or not, he had to inform the customer to take the shoes. Or put a note on the door and leave a telephone to remind the customer where to get the shoes. "My two pairs of shoes worth 1000 yuan now do not know where to go."

Everywhere, "golden shop" evaporates from time to time.

On the morning of June 1st, the reporter came to the 59 shoe shop in the East China road.

On the top of the shop, there were signs and decorations of "shining shoes". Below, there was a "Shanghai shoe shining national shoe chain, Nanning East China store".

But the shop is no longer a shoe shop.

Two female staff members of the store learned about the news, saying: "in recent years, several people have come here to pick up shoes, but this is no longer a shoe shop. The shopkeeper did not have shoes in the shop."

The staff also indicated that they only worked for the boss, and moved to the branch in May 16th, and did not understand what happened before.

I remember that a few years ago, people complained that a golden shoe store in ancient town moved to the vicinity of the Phoenix market. But shortly after moving to the Phoenix market, the shop posted notices that it was closing down, requiring members to spend the balance on the card within a month.

Some members who did not see notices were ignorant.

The sudden closure of the shoe shop has also happened in sections such as Xing Hu road and individual districts in Nanning, and cities such as Wuzhou, Liuzhou and Yulin have also occurred.

On the Internet, "Baidu" search has seen similar situations in many cities across the country. There are many negative reports about "shining shoes".

Shanghai hotline:

"Closing shop" may be counterfeit.

In June 1st, the reporter wanted to join the Shanghai shoe hotline.

The female staff who answered the phone inquired carefully before pferring the call to the manager of the Guangxi area franchise.

The manager said that if you want to join a shop, you must first go to their company for a field trip. If you want to join, you can return to the original location of the store, and negotiate the signing of the agreement to join, to pay a certain fee.

On the 2 day, the company had the activities of joining the inspection. If the reporters were in time, they could rush to participate.

"How do you manage franchisees?

How should members protect their rights in case the owner suddenly rolls around?

In response, the manager said that they had signed an agreement with the shopkeeper, which would not normally be closed.

However, if this happens, the shopkeeper will be a fraud, and members can report the case to the police.

Their company will also cooperate with the police.

"We do not exclude some shoemaker shops from using our brand."

The manager said that some suddenly closed "golden shoes" shop may not be regular.

All of their regular franchisees can be found on the website of the company headquarters.

The reporter suggested that a shoe shop in Nanning suddenly shut down, hoping that the other side would check it.

After consulting the manager, the manager said that the company did not have a franchised store on the road provided by the reporter, that is to say, the shop did not belong to their company.

When the manager knew the identity of the journalist, he refused to talk again.

The reporter called the Shanghai hotline again, and the female staff said that there would be a contact between the leader and the reporters, but in the next few days, the reporters did not receive the reply from the other side.

According to the web page of Han Emperor's headquarters, the reporter learned that the "golden shop" that asked the other party and the franchisee No. 59 of Huadong road in Nanning were listed on the list of the company's franchisees.

Headquarters hotline:

Visa card membership is not formal.

Reporters through the golden shoe shoe Shanghai joined the hotline, asked Kim Bi shoe store Beijing hotline.

Beijing hotline staff said that the name of their company is "Han Huang" and its headquarters is in Beijing.

"Jin Bi" is only one of the three brands of their company. Its branch is located in Shanghai. There are two kinds of brand names: "golden shoes" and "golden shoes".

The reporter reflected the closing of shop No. 59 of Huadong road in Nanning. After enquiry, the reporter said that the shop was indeed their franchisee, but the data showed that the shop owner's surname Huang was still in business.

The other side suggested that the reporter should contact the owner and provide the phone number left by the owner when he registered.

Mr. Wu, a reporter and complainant, called the "yellow shopkeeper" many times, but the other side only admitted his surname Huang. He did not admit that he was the owner of the shoe store.

A staff member of the Complaints Department of Beijing headquarters said that if the franchisee suddenly shut down, they could inquire online according to the membership card number provided by members, and refund the balance on the card according to the query situation.

However, when the reporter told Mr. Wu's 4 digit membership card number, the other party said their regular membership card number should be 8 digits.

The membership card of the newspaper should be set up by the franchisee, so they can not inquire and refund.

As for shoes in store, customers can only contact the owner themselves.

Coincidentally, another member of the field "shining shoes" also received the same answer in safeguarding his rights. His membership card was not a regular membership card of "golden Bi" company, so he could not refund it.

"Who knows what a regular" golden Bi "membership card looks like?

Mr. Wu said.

Mr. Qin, a complainant, said that when he was in the golden shoe store, after the membership started the card, the clerk only registered the names of the members and so on. After each consumption, the clerk put cards on the booklet.

Members do not have paper cards or bank card cards on their hands. If members want to protect their rights, they have no credentials.

How should consumers protect their rights?

Do consumers really have no place to protect their rights?

In response, Huang Guoquan, a law firm in Nanning, said that when consumers want to protect their rights, it is necessary to make sure that when the franchisee closes their contracts with the head office, whether they agree to bear civil liability independently, whether they are registered as independent legal persons when registered with the industry and Commerce department.

If the franchisee has no independent legal person qualification, the head office can claim the rights and interests, and the head office shall bear the legal liability for joint and several liquidation.

If the franchisee is an independent civil liability agency, consumers will have to seek legal protection from franchisees.

When the franchisee suddenly closes, there is suspicion of illegal possession and enrichment. Consumers should report to the public security organ.

During the interview, some consumers expressed "little loss and no time consuming".

In this regard, Huang lawyer said: "consumers should enhance awareness of rights protection.

Even losing only one yuan is a violation of one's rights and interests.

If everyone takes rights as a matter of fact, it will be a boost to the whole social order. "

(reporter Yu Lin trainee reporter Chen Wei)