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Consumers Association Reminds: To Buy Shoes, We Must Know Ourselves And Ourselves And Consume Rationally.

2011/7/8 13:59:00 48

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In July 8th, Mr. Zhang bought a pair.

Brand leather shoes

Without wearing a few times, it will be degummed. The answer from the store owner is that there will be no quality problems in the short term. There must be some man-made problems, and no return will be made.

Consumers Association said that according to the regulations, the product has problems within 15 days from the date of sale, consumers can choose to replace or repair.

And remind consumers that buying shoes needs rational consumption, and the relevant regulations of some products are best known.

[case analysis] brand shoes are deified, leading to consumer disputes.

Mr. Zhang, a consumer, is in a family recently.

brand

The store sells a pair of leather shoes at a price of 380 yuan.

Wearing new shoes has not been more than two times, leather shoes have serious degumming phenomenon, can not be used normally, and then found the store asked for return.

But to his depression, the store owner said: "shoes are brand shoes, there will be no quality problems in the short term, and quality problems are also caused by you."

Mr. Zhang feels that this statement is nonsense, and then it is related to the theory of the operator, but the other party never returns.

Even if the staff members of the consumers' Association enter the shop for mediation, the operators are still opinionated and only do not repair the goods.

Then, is there any reason for the shop owner's statement? The staff of the association said that according to Mr. Zhang's case, he could choose to replace or repair the goods according to the provisions of the responsibility for repair and replacement of some commodities.

The shop owner's so-called "no quality problem of famous brand shoes" is unfair.

Finally, under the persuasion of the Consumer Association, the operator promised to replace it.

[legal knowledge] know something about common sense and protect rights.

Footwear quality problems are more common in daily life. How do consumers protect their rights when they encounter such problems?

Consumers Association reminded consumers that according to the provisions of the provisions on the repair and replacement of some commodities, the tenth provision states: "15 days after the sale of products, performance failures occur, and consumers can choose to replace or repair them.

When changing the goods, the Seller shall exchange the products of the same size for the consumer free of charge, and then recover the products according to the law, or purchase and sell the contract according to the purchase and sale contract.

The product quality law also stipulates: "if a product is sold in one of the following circumstances, the Seller shall be responsible for repairing, replacing, and returning the goods. If the consumer of the product has caused losses, the Seller shall compensate for the loss. (1) the product that is not suitable for the product should be available without prior explanation; (two) it does not conform to the product standard specified in the product or its package; (three) it does not conform to the quality status shown in the product description or physical sample."

Therefore, the vast number of consumers should not be convinced of what the operators call "no quality problems in the short term of famous brand products" and so on.