Complaints In The Golden Week Have Dropped Significantly, And Clothing And Shoes Are Better Than The Year.

On the 7 day, reporters learned from the 12315 consumer complaints and command center of Yantai, the consumer complaints during the "eleven" golden week this year were significantly lower than that of the same period last year.

Complaints about mobile phones have become popular, while complaints about travel have dropped significantly.

During the golden week, mobile phone complaints accounted for 74.4% of the total complaints, which became a popular complaint among the citizens during the golden week.

According to the analysis of complaint reporting and command center of 12315 consumers, the main problem of mobile phone complaints is that the quality of mobile phones and after-sales service are seriously lagged behind. Sales promotion advertising is not consistent with actual sales, and after-sales service is not good faith, shoddy, with old charging new; mobile accessories and gifts do not implement "three packages".

In addition, some operators also fail to carry out the "three package" Regulations for various reasons. If the quality problems of mobile phones occur, they can be identified by consumers themselves. The cost is very high, or they are returned to manufacturers for identification. The conclusions often make consumers unconvinced; some of the mobile phones that meet the requirements of refund or replacement are trying to delay time, and then only replace or repair them on the basis of exceeding the time limit.

In addition, because of the promotion activities of shopping malls during the "eleven" period, the number of consumers buying household appliances and machinery products is high, and the quality problems are increasing.

According to the introduction, household electronics and electrical appliances mainly focus on quality problems and after-sale services such as TV, refrigerators, washing machines and so on. Besides the quality problems of goods, there are still some problems such as poor after-sales service, poor implementation of the "Three Guarantees" responsibility, poor delivery and long repair cycle.

Complaints about clothing, shoes and caps declined significantly compared with the same period last year. They are still complaints about quality problems. Complaints about the majority of small business operators are generally good, bad, bad, poor service, and the consumer is not buying goods tickets. This is a common phenomenon of complaints. Three.

During the golden week, the complaints on Tourism declined significantly, but the quality of service needs to be improved.

It is understood that during the golden week, due to cloudy and rainy days, relatively fewer tourist attractions, and this year's tourism complaints decreased significantly compared with the same period in previous years.