Dangdang 1 Yuan, ADI Shoes Are Difficult To Honor &Nbsp; Compensation Scheme Was Rejected By Consumers.

Dangdang cooperation, business name, shoe store, sports and leisure shop, letter of apology to consumers

Recently, a number of listeners called 400-800-0088, a news hotline of the Central People's broadcasting station, reflecting that they bought a pair of Adidas sports shoes successfully on Dangdang online a few days ago. After the payment was successful, the order was cancelled once the consumers were unaware.

At present, consumers can not agree with the solutions offered by businesses.

ADI shoes 1 yuan 1 pairs Dangdang said can not deliver

A dollar and a pair.

Ms Liu: we thought we should either promote Dangdang or engage in activities in Dangdang.

Because Dangdang did a lot of activities in July, including a lot of coupons, a lot of things used the coupons almost after all.

So we think this is also Dangdang's activities.

Blue Adidas clover casual shoes, the original price of 680 yuan, the current price as long as 1 yuan, Ms. Zhang is also out of Dangdang trust, bought 16 pairs at a time, plus shipping 20 yuan, Alipay paid a total of 36 yuan, after the successful order, the web page shows "is in the distribution."

Ms. Zhang: because I have a group of people who just released this message.

I looked at them and thought they were nice.

Then say quickly in the group, because the quantity seems not very much.

A dollar is really cheap.

Then I went to buy it, and I thought it would not be fake.

I took it easy.

Originally thought that the goods will be received very soon, I did not expect to see the Internet on the second day, the order has been canceled by itself.

On the same day, Ms. Liu received a text message from Dangdang, saying: "the goods you purchased are sold by Dangdang cooperation business shoes store, sports and leisure exclusive shop. After answering this question with merchants, the merchant replied that there was no such item, and the system error resulted in the cancellation of the order for you."

Ms. Zhang received a phone call from the staff claiming to be a shoe store, and was told that she could not deliver the goods.

Ms. Zhang: on the second day, I received a phone call from a famous shoe store.

I was very puzzled. She said that what I was doing in Dangdang was actually in his store.

What shop is it?

Then he said they were out of stock now. I said the same type of shoes could be sent to me. The price was a little bit less.

Then she said it can't be impossible to deliver the goods to you.

Reporters interviewed consumers, the most placed orders to buy 100 pairs of ADI shoes.

Unable to get the goods, consumers are calling Dangdang customer service.

Ms. Liu: Dangdang explained to us that the seller said that the stock was insufficient.

Then there is no way to deliver the goods.

He sent a short message to each of our users on the phone.

There's no way to deliver the goods.

Many consumers emphasized that they were ordering goods on Dangdang. Before ordering, they did not know that the shoe store was a store in Dangdang, and did not know that ADI shoes came from this shoe store.

Dangdang explained: the price of 1 yuan is "system error".

Whether it is Dangdang or Dangdang shop, the customer should place the order according to the order after the customer has placed the order successfully.

How does Dangdang explain this matter and how do customers respond to it?

It clearly shows that the goods are being allocated, but they are forced to return the bill.

Ms. Liu said, No. 29, she received a parcel from Dangdang net. She thought it was a product that was opened. It was not at all.

Miss Liu: the package also shows shoes and then the quantity is four pairs. But after opening the package, there is a bag inside, then there are two pairs of socks and a pair of slippers.

Ms. Zhang also received the same package, and she refused to accept it.

Ms. Zhang: I obviously bought sixteen pairs of shoes. It's a big parcel, right?

He had only one small box, the size of a shoe box.

The shoes on the package were wrapped up, but I bought sixteen pairs of shoes and could not have only one package, so I refused to sign it back.

There are three letters of apology from the shoe store, which are sent to the consumers along with the parcel. The three letters are "CEO Tina", "Tina," and "the shoe store is responsible for the store's uploaded Wenly".

The letter explained that such a mistake is due to the fact that the staff's investigation is not in place, resulting in a discrepancy between the merchandise inventory displayed on the page and the actual sales price. The inventory on the page is more than 1000 pairs, actually only one pair, and the price of goods on the web page is also inconsistent with the actual sales price. It should be 499 yuan, but the result is only $1.

Reporters call Dangdang customer service, the other attributed the cause of the error to the network system.

Dangdang customer service: because businesses do not have this commodity, resulting in system errors.

Reporter: system error.

Is it your own system or the shop itself?

Dangdang customer service: we are also confirming this reason.

Consumer refuses to accept compensation plan

Today, some consumers have received feedback from Dangdang. Mr. Chen said the compensation scheme given by Dangdang is 200 yuan coupons.

Mr. Chen: they are telling me today that each customer pays two hundred yuan, whether you buy a pair or one hundred pairs.

I immediately told him that I could not accept your compensation plan.

Mr. Chen said that his Dangdang account still showed that he ordered 15 double yuan ADI shoes still in distribution, and he could not accept such a general compensation scheme for Dangdang.

Many consumers who encountered this problem spontaneously set up the "1 yuan ADI shoes rights protection group". In the group of 55 consumers, there were already a few people who received Dangdang phone calls. They did not accept Dangdang's solution, but only hoped that the other party could deliver the goods according to the order.

As of press release, Dangdang has not yet responded positively to this matter.