Group Buying Cosmetics &Nbsp; Rights Protection Ing

Illegal group buying network is precisely to seize the consumer's difficulty in distinguishing the true and false commodities, and to go to the quality supervision department to check the cost of goods very high.

First of all, the cosmetics group buying website, which claims to be able to provide "special inspection", is verified by the brand counters and can not really realize the inspection of the counters. It is a false propaganda and a consumer fraud.

Secondly, this part of cosmetics group buying website claims its sales. commodity The source of goods is "overseas" from improper channels. Buying on behalf of "From the past complaints, the so-called Internet" overseas purchasing "is rarely genuine. Even genuine goods are sourced from illegal channels and can not be sold in China. This is an illegal sales activity in the circulation field, and can be investigated through the complaints of the industry and Commerce Department. If the sale is proved to be a fake, the consumer can get double compensation. Another possibility is that these goods are basically fake fakes. Consumers do not return goods. Group buying The net is made. If they return the goods, they will not lose.

Therefore, when consumers purchase online, they must keep good purchase records, payment vouchers, express orders and goods at the time of purchase, so as to safeguard their rights later.

Consumer warning

Ms. Lin Qing, a veteran rights protection expert

The embarrassing situation of group buying cosmetics is that consumers suspect counterfeit products from appearance and smell, but because consumers do not have professional expertise and knowledge to identify them, they can not accurately judge the authenticity, and many group buying websites even sell fake products, but they also fulfill the requirements of consumers' return. Even if the consumer takes the cosmetics to the counter, even if the staff identify the fake, the consumer has no proof to claim compensation. Therefore, before buying the order, we should practice eye piercing and step by step.

1. before group buying

A. fully understands the contents of products and services, the terms and conditions of purchase, and so on. At the same time, we should also understand the privacy policies, disclaimers, contact modes and refund arrangements of group buying websites.

(1) do not believe in "supporting the inspection of counters". If there are any problems, the counters will not issue certificates.

(3) to see clearly the details of group buying, do not be confused by "word game", for example, "original single quality" is not equivalent to "genuine goods".

B. chooses the trading platform with long term normal operation and credit evaluation and guarantee mechanism.

C. internationally renowned cosmetics have a high price. If the group purchase price is less than half off of the original price, they need to be discreetly purchased. Before ordering, you'd better consult the manufacturer's customer service first to see if the company has any group buying activities. There is a cooperative relationship between the group buying network and the group buying network.

D. is clear about product quality and after sales service. To participate in the group buying activities in the field, it is also necessary to calculate the cost of freight and other expenses into the price, and then calculate the total cost or not.

2. group buying

When communicating with customer service online, A. asks if the cosmetics are authentic, where they are produced, whether there are packages and instructions, what kind of after-sale services are available, and keeps these chat contents well. If you dial the customer service hotline, you can make sound recordings in advance, and if there are disputes, they can be used as evidence.

B. secondly, the payment method should not choose "immediate arrival", including the real-time payment of the third party payment platform, because the third party is not responsible for the supervision, and the risk is very great. It is recommended to choose the goods to be transferred by the third party regulation or the goods will be traded by cash or credit card payment. Do not pay large sums of money to each other through online banking.

3. after group buying

After the success of A. group purchase, consumers should always pay attention to the order and logistics of the website. The seller will deliver the goods on the 3 day after the general group purchase. If the seller is still not delivered within 3-4 days, it is necessary to confirm the delivery time in time.

After B. gets the product, consumers can distinguish from appearance and smell. First of all, look at the appearance. If the bottle is rough, the characters, letters and logo appear to be lacquer, or the product has no sealing strip, so you should be vigilant and make further judgement through other ways. Secondly, the verification number. Qualified cosmetics should have "three certificates", that is, factory name, factory site and product qualification certificate, to confirm whether there is a production and hygiene license number on the outer package and instruction manual of the product. If you buy cosmetics for special purposes (such as freckle elimination), you should also have a batch number of cosmetics for special purposes. Third, distinguish colors. After opening the cosmetics, check whether the color of the product is pure, and the qualified cosmetics are free of impurities. Fourth, Wen Xiang. Take a close look at the fragrance of the cosmetics. Qualified cosmetics will never have a disgusting spoilage taste. Fifth, trial. Put some cosmetics on your wrist and check it in 20 minutes to see if there is any symptoms of erythema or discomfort.

C. if there is a problem with the cosmetics purchased by the group, it is necessary to contact the seller and deal with it in a timely manner. If businesses do not pay enough attention, consumers can keep relevant consumer certificates and complain to businesses, consumers associations and other agencies.