Buying Clothes For The Mid Autumn Festival To Send Mother &Nbsp, But The Result Is Passed By Others.

I am a consumer in the city, surnamed Shen.

In September 2nd, I bought an autumn coat for my mother in a shop on Taobao, at a price of 138 yuan.

In September 4th, the clothes were sent to Shaoxing because my mother lived there.

The dress I saw on the Internet was a small white suit, but the clothes that got it turned yellow, and the style was neither fish nor fowl. It was completely different from the photos posted by the seller on the Internet.

The most annoying and embarrassing thing for me is that there are obvious stains on the sleeves and necklines of this dress. There are also some stitches in the pockets of clothes.

The Mid Autumn Festival gift sent to my mother had such a situation. I immediately searched for the seller's theory online, but I searched for 2 days in a row, and the seller had not surfed the Internet.

This dress looks angry. I have sent the clothes to the seller, hoping to get a refund.

But so far, the other side has not contacted me, and I am beginning to worry whether the other party will get the same clothes.

After receiving the situation reflected by Shen, the reporter immediately tried to contact the seller in Suzhou. For the first time, neither QQ nor Ali Wangwang was online.

So I have contacted 3 times and I have not been able to get in touch with each other.

The day before yesterday afternoon, the reporter suddenly received a response from Mr. Lin.

In response to Miss Shen's response, Mr. Lin explained that the responsibility was indeed in their shop, because the sales volume of clothing in the store increased significantly during the Mid Autumn Festival, and dozens of couriers were sent out every day, and each garment was to be sealed and checked for shipment. 2 new staff members were invited to help.

The clothes that were sent to Miss Shen were new employees who had wrongly sent another employee on the back of the shop as a cargo.

"After finding the problem, we also contacted Miss Shen many times, but Miss Shen left a contact phone number with only 10 digits, so she couldn't get in touch with it."

Why did Miss Shen fail to contact them the other day?

Seller Mr. Lin said, because the shop was busy in the past few days, the staff were very hard, especially in the Mid Autumn Festival, the employees put 3 days off to the employees, and he himself went to other places to travel, so he couldn't get in touch with him.

"We haven't received the clothes sent by Miss Shen at the moment, but this is a mistake in the shop. We will definitely refund it in full and be responsible for the express delivery fee."

Under the coordination of reporters, Mr. Lin said that in order to express their apologies, they would give Miss Shen some small gifts. If Miss Shen is willing to choose this dress, the shop will send new clothes again and give Miss Shen a 20 percent off discount.