Wuhan Golden Week Clothing And Footwear Consumption Complaints Doubled

2011/10/14 11:51:00 39

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Wuhan

The city has released consumer complaints data during the "eleven" period, consumers.

Consultation

Appeal

Report 5156, down 17.94% year-on-year.

But the volume of complaints rose for the first time, up 77.38% to 800, which means that consumers' rights protection is more skilled.

According to the introduction, complaints require consumers to provide evidence of consumer bills, product photographs, quality inspection reports, etc., and ask lawyers to write complaints and provide legal and policy advice, which makes consumers have certain requirements for the mastery of laws and regulations.

The head of the relevant department of Wuhan said that the increase in the number of complaints indicates that consumers are more skilled in safeguarding rights, and that businesses are often procrastinating in the face of disputes.

Prevarication

The perfunctory way gives consumers the right to protect their rights.

The data also showed that during the period of "eleven", the number of complaints received for household appliances and catering accommodation reached 141 and 131, ranking the first place in complaints about goods and services.

In the commodity category, the number of complaints about clothing and shoes and shoes has doubled, and 183 such complaints have increased by 103.33% over the same period.

Consumers' advertising, quality, and market for major shopping malls, especially large stores.

Price

And more complaints after sale, mainly due to the promotion of advertising advertising false, ambiguous language.

Internet services in the service category

Complaint

Up to 40, an increase of 37.93% over the same period.

The problems are mainly concentrated on the "five difficulties" of difficult implementation of service commitments, difficult installation, stable network, difficult door-to-door sales and difficult operation.