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R100 Teaches You How To Deal With Customers Who Do Not Want To Try.

2011/10/31 16:59:00 41

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R100 Teaches You How To Deal With Trying Customers.

Shopping guides often use such a recommendation when they receive customers: "like it, you can try it on."

Or "this is our new model. Welcome to try it on."

In fact, these languages do not really promote.

Sale

Effect.

Since these words are not safe, how do they know how customers like it? If salesmen recommend it when they don't know if they really like it, the customer will think, "what shall I try on?" or "who says I have to wear your new model? This new model is suitable for me."

In the face of customers' reluctance to go into fitting rooms to try on clothes, how should they be demons?

R100

We will give you some advice.

Of course, some shopping guides will not be very good.

Abrupt

If customers want to try them on, they will take some strategies.

For example, they would say, "Miss, you really have a good eye.

This dress is the hottest one we sell this week, selling five or six pieces a day.

With your figure, I believe you will have a good effect after wearing it. Here, there is a fitting room. Please follow me to try it on and see how it works. "

Do not wait for an answer to take clothes to take the initiative to guide customers to the fitting room, especially when faced with hesitant customers.

In fact, such a recommendation is also problematic.

This kind of salesperson has sales.

mentality

It is urgent.

Because it is here, the shopping guide has a strong guide to the customer's trial, and the strong guidance is very strong.

Because the staff at the front end understand that the success of sales is closely related to trying on clothes.

In view of this, the shopping guide will be very urgent, regardless of the circumstances to guide the try on, which is likely to cause customers' antipathy.

Just imagine, if you are a customer, when you meet the salesperson in the sales process, the language gives people the feeling is aggressive, you are very disgusted? {page_break}

Shopping guide

When it is suggested that customers try on clothes, customers will not accept the advice of shopping guide. Under such a sales scenario, the specific level of "no refuses" should be felt on the spot by the shopping guide. If customers are very firm, they are unwilling to accept the advice of shopping guide clothes, and do not force customers.

In the terminal sales process, do not push customers to try on clothes, because every customer has their own ideas and consciousness. Any sales must be a way of respecting the customers. Compulsive and aggressive means are unfavorable to the success of creating sales.

Why are customers reluctant to approach the shopping guide, and even many customers are afraid to accept the enthusiastic service of shopping guide? "Forced service" should be one of the main reasons. If the customer does not express his firm refusing, or after several persuasion, there is no obvious indication that he does not want to try it out.

In addition, what kind of fabric is used, and so on, these are not necessarily the reasons why customers need to try them on.

People have long gone through the age of dressing and wearing fabrics. Besides the western style clothes, down and cashmere clothing, fabrics need to be emphasized. Most clothes are more valuable than fabric in physical properties, but in spiritual aesthetics.

Does this dress really like the customer? Is it consistent with the customer's temperament and style? Is this a better solution for guiding the customers to dress? If we want to stimulate customers, it is not a strong push way, but let the customers take the initiative to go to the fitting room.

We should describe the experience of fitting in proper language, so that customers can imagine the beautiful effect of the fitting and arouse her desire.

So R100 suggested shopping guide: "Miss, my personal view is that this dress is more suitable for your temperament, and also your current figure, fabric is also more breathable, suitable for the present weather, and the color is very similar to your skin. If you put it on, you can not only modify the shape, but also feel the wind in the hot summer wear.

Of course, the clothing itself is a three-dimensional sense of the goods, the plane may not see the effect.

If you like, you might as well try yourself in the fitting room and feel it. "