The Number Of Footwear Complaints Increased Sharply At The End Of The Year.

The weather is cold.

Complaints about two pairs of Nike shoes

Recently, a consumer complained to the Consumer Protection Committee of Xiuzhou District, claiming that he bought a pair of Nike sneakers at a shopping mall for more than 700 yuan. He wore them in less than a month.

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After the mediation of Xiuzhou Consumer Protection Committee, merchants agreed to repair shoes for the consumer first, and instructed the shopping malls to improve their service attitude.

Another consumer at the end of October to the Xiuzhou District Consumer Protection Committee, he spent 614 yuan in a shopping mall to buy Nike shoes for less than 4 months, one of them cracked.

Consumers take the shoes to the counter, and the staff of the counter said they could not repair them. If they want to change them, they need to pay 370 yuan depreciation fee.

Consumers think: "shoes are still in the" three pack "period, if it can not be repaired, it should be replaced free of charge.

After mediation, businesses returned 414 yuan to consumers.

In addition to quality problems, after-sales service is also increasingly valued by consumers.

Consumer complaints statistics released by the municipal consumer protection committee in the second and third quarters showed that 13.27% and 14.12% of consumers complained of poor after-sales service, especially after sales service.

What to do with shoes?

It is understood that footwear has not yet been included in the national "three pack" directory, but in 2004, Zhejiang province began to implement the Interim Measures of "Three Guarantees" for footwear products in Zhejiang province.

The "Regulations" stipulate that footwear products have the following quality problems, and the operators assume the "Three Guarantees" responsibility for return, replacement and repair.

Serious degumming (except for side seam), quality problems such as cracking, cracking, cracking, cracking, cracking, breaking, pan nitrification, skin fall off, core collapse, nail head protrusion, mesh rupture (such as tourist shoes) and other quality problems identified by the Consumer Association; and other circumstances stipulated by the state and province.

Footwear commodities vary according to the price. The "Three Guarantees" period of validity is different. The price of footwear with a price of more than 50 yuan and less than 100 yuan (including 50 yuan) is three days, and the effective period is 30 days. The price of the shoes "three packages" is more than 100 yuan (including 100 yuan), the valid period is 90 days, and the price of the footwear "300 bag" is more than 300 yuan (including 300 yuan).

The period of validity of the "Three Guarantees" is calculated from the date of invoicing (including valid certificates), and the consumers can ask the operator to return, replace or repair the invoices or the "Three Guarantees" certificate during the period of validity of the "Three Guarantees".