Food, Clothing And Household Appliances Have Become Two Hot Spots Of Consumer Rights Protection In Yongzhou

In February 9th, the reporter learned from the 12315 command center of the Municipal Bureau of industry and commerce. During the two sections, the 12315 systems in the city received 361 consumer complaints, complaints and reports, with an average daily registration volume of 13. Among them, food, clothing, household appliances become consumption Rights protection hotspots.

　 Food safety becomes the biggest hot spot of consumer rights protection

12315 system data show that in the 131 complaints and 26 reports of consumers, 9 food safety complaints, 13 cases of food safety problems reported, become the biggest hot spot of consumer rights protection.

The staff of the command center introduced consumer complaints about food safety, mainly involving businesses selling expired food, the price tag on the container is not in line with the cash price, and the price is lower than the standard price. commodity Instead of looking for coins or hot pot, it is poisonous. In January 24th, consumers bought two bags of "hot pot" of the "Xiang Li" chafing dish in a supermarket in Zhongyuan Town, Ningyuan county. When they consumed the evening meal, they had not finished their dinner, and the family members had symptoms of headache, vomiting, stomachache and other food poisoning to varying degrees, and had to be admitted to hospital for treatment. After that, they dialed 12315 complaints, and the industry and commerce personnel dispatched overnight. After mediation, the two sides finally negotiated reconciliation.

　 Clothing shoes and shoes account for 21% of total merchandise complaints.

131 consumer complaints, clothing shoes and hats 17 complaints, accounting for 21% of the total number of complaints.

Complaints about clothing, shoes and hats mainly complain that businesses engage in false promotional activities, fail to fulfill the obligations of three packages, counterfeit brand goods, and peel off shoes.

Ms. Wang spent 1389 yuan before the festival to "dance with Wolves" in Golden Bay. Bought A man's casual wear was later consulted by the Brand Company for "dancing with Wolves". He learned that the uniform sale price of the clothing was 899 yuan, so he asked the dealer to return the difference and apologized for his failure, so he appealed to the industry and Commerce 12315. In January 15th, the industrial and commercial law enforcement officers of the Lengshuitan sub Bureau contacted the complainant and investigated and understood the two parties involved in the mediation. In the end, they recovered 490 yuan for Ms. Wang. The dealer returned the excess price and apologized to Ms. Wang.

　　 Home appliances appeal to the top three

13 complaints were made by household appliances, accounting for 16% of the total amount of merchandise complaints.

Complaints about household appliances mainly focus on the sale of TV accessories separately, the purchase of new electrical appliances, the delivery of sample machines, the failure to fulfill the three package obligations, and the quality of electrical appliances.

Consumer Zhou bought a "beautiful" washing machine in Suning Appliance in Qiyang County, which broke down in less than 10 days, and repaired 5 to 6 times in 2 months. The maintenance personnel said that the washing machine had broken many parts and needed to buy another one. Zhou believes that the machine does not meet the quality requirements, and therefore appeals to the industrial and commercial 12315. In January 12th, Qiyang County business law enforcement officers were on the spot. investigation Check and urge businessmen to replace a new washing machine for Zhou.

Twenty-four hour operation of consumer rights protection

12615 command center responsible person said, this year two sections, the city's 12315 system received consumer complaints, reports have declined. Among them, 131 appeals, 11% decrease compared with the same period last year, 26 reported by the masses, 42% lower than the same period last year.

The contents of consumer rights protection involve food quality problems, fake cigarettes, fake wine, poor quality of clothing and shoes, poor quality of household appliances, failure to fulfill the obligations of three packages, no invoice in restaurants, hotel accommodation, frequent Internet disconnection, and high cost of mobile Internet access. The 12315 complaint reporting system in the city has been running for 24 hours. It responds promptly to complaints and reports, and provides advisory services to consumers.