Is There A Quality Problem On The Toe Of The Shoe?

Ms. Xie sent such a complaint through mailbox xiehuisc@XXX.com: in February 2nd, I bought a pair of black calf shoes worth 708 yuan in the BELLE department store of Chengdu department store, but after wearing it once (for the first time in February 12th), there was a convex pattern on the toe part. I went to the counter on the 14 day to ask, the salesperson refused me for improper dress. In February 19th, I called the customer service telephone of BELLE company in the southwest area, because the service staff was not a professional shoemaking personnel, nor could he point out the proper handling method.

The reporter then contacted the department store, and the following was the merchant's reply: in February 24th, the consumer came to the department store again. BELLE cabinet personnel took consumers to BELLE's designated repair office to repair the shoes, and consumers were satisfied with the service.

The reporter then contacted Ms. Xie, who told reporters that the shoes had been repaired, but that she had repaired the hang marks on her shoes, and that the tangle of the toe was still there. The maintenance staff gave her the statement: "if you think this is a quality problem, then you can get the relevant departments to test it yourself!"

Media comment: if there is a problem with the merchandise sold, if it is not a very serious quality problem, will all the problems be left to the consumers themselves?

Throw a sentence "you go to the relevant departments to test" such a message to consumers, how many consumers can plug the mouth?

Do consumers have to swallow their teeth and swallow them?