High Grade Leather Shoes Wear "Disfigurement" For 20 Days, And Eventually Replace New Shoes.

During the lunar new year, the children of the old man Zhang bought him a pair.

Recently, the old man wore his new shoes to Shanghai to wear for 20 days.

After the mediation of Taihe County Consumer Association, the store eventually changed a pair of new shoes with the same price and other styles for the elderly.

High grade leather shoes wear "disfigurement" for 20 days.

A few days ago, Zhang went to Taihe County Consumer Association to complain that his children bought a pair of leather shoes worth 890 yuan at Taihe shoes store during the lunar new year.

Because the price is high, Zhang has never been willing to wear it.

Not long ago, when the old man went to Shanghai, he took out his shoes, but only after wearing it for 20 days, the shoes had serious quality problems such as serious wear on the outside of the heel and vamp cracks.

Zhang hurriedly found the store to ask for replacement, and the store only agreed to repair the shoes.

The old man thinks that a pair of leather shoes is nearly 1000 yuan, and the price is not consistent with the quality.

In Taihe County Consumer Association, Zhang asked to protect his legitimate rights and interests in accordance with relevant laws.

Replace a pair of new shoes at the same price.

After investigation by Taihe County Consumers Association, the consumer's response is basically true.

The staff of the Consumers Association appease the mood of the elderly while they are in charge of the head of the store.

The person in charge of the store said that the shoes had exceeded the "three pack" period, and the problems of shoes were normal wear and tear, which was not a quality problem and refused to be changed for consumers.

The staff members of the Association for consumers' mediation are based on the law of the protection of consumers' rights and interests.

Finally, the two sides reached a conciliation agreement: the store changed one pair of the same price for Zhang.

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Stipulate the quality of "making way"

This is a consumer dispute case caused by the quality of shoes and exceeding the "Three Guarantees" period.

According to the stipulation of "Three Guarantees" of footwear commodities in Anhui Province:

The term of "three packages" (package repair, replacement and refund) is: from the date of sale, the "three package" period of the price below 50 yuan is one month; the price is 50 yuan (including 50 yuan) to two yuan less than 100 yuan; the price is 100 yuan (100 yuan) above three months.

Zhang's invoice date has been more than 3 months, but the shoes do have quality problems.

According to the provisions of the law of the People's Republic of China on the protection of consumers' rights and interests, "operators should ensure that the quality, performance, usage and validity period of the commodities or services provided by them should be maintained in the normal use of commodities or services."

Therefore, operators should provide consumers with quality guaranteed products.

This means that although the shoes purchased by consumers have exceeded the "Three Guarantees" period, there are quality problems, and operators should be compensated.

This case also reminds consumers: after buying shoes or clothing, it is best not to idle, timely wear in order to find problems in time to protect their rights, to prevent more than the "Three Guarantees" period brings unnecessary trouble.