Clothing And Footwear Consumption Complaints In Henan

In life, everyone can not get away from dressing up. However, when you buy goods in high spirits, you will often encounter such a situation: new trousers are different, new clothes have not been worn for two days, and new shoes have not been worn in the "three pack" period.

Quality problems like this are common occurrences, which also cause many complaints. Since the beginning of this year, complaints about clothing and footwear in the 12315 Provincial Center have remained high, with more than 100 in January alone.

In recent complaints, there are only 65 complaints about clothing and shoes, accounting for 70% of the total complaints.

In fact, such complaints "blowout" phenomenon not only appeared after the Spring Festival this year, it has become a hot topic of complaints over the years, especially after the concentrated consumption of each holiday.

Statistics from the provincial industry and Commerce Bureau show that clothing and footwear complaints accounted for 67.06% of the complaints in department stores in 2007, accounting for 17.93% of the complaints in the commodities category, ranking the top three in the total complaints list.

Most of the complaints are due to the unsatisfactory quality of the products. Clothing complaints are mainly caused by clothing quality and serious discoloration, opening and deformation after washing.

Ms. Wu of Xinzheng bought a polished jeans at a stall. After wearing it for a month, she found that the crotch was worn out and found the distributor. The dealer thought that the consumer often rode the bicycle to wear it out and said it would not be returned.

After the mediation by the law enforcement officers of industry and commerce, the dealer changed the same price jeans for the consumers.

Footwear complaints are mainly focused on quality problems such as opening glue, jewelry falling off, opening line, desizing and decoloring, breaking the bottom section, and other aspects of after-sales service.

Recently, Ms. Liu of Fangcheng complained to the local industry and Commerce Bureau that she spent 45 yuan on buying a pair of fashionable women's shoes at a stall a year ago. After less than half a month, she found that the upper part of the shoe was cracked and asked the dealer to replace it, and the dealer refused.

After the mediation of law enforcement officers, the dealer changed the price of women's shoes for consumers.

Clothing and footwear have become the focus of consumer complaints, because of the increasingly fierce competition in the clothing and footwear market, some manufacturers only focus on immediate benefits, reduce production costs substantially, and cause clothing and footwear quality to decline. Two, when consumers buy clothing and footwear, the operators do not introduce the texture of goods to consumers. After the quality problems arise, operators often resort to various reasons, do not assume their own responsibilities, do not solve their problems in time, provide poor service and low credibility; three, some complaints need to be tested to define responsibilities of both parties after disputes arise, and the time and cost of testing make many consumers unwilling to accept and abandon testing, resulting in increased number of complaints. There are many reasons for consumers' complaints, according to a person in charge of the Provincial Bureau of Commerce and industry.

The "Three Guarantees" regulations need to be improved. With the improvement of current income level, the proportion of clothing and footwear consumption of urban and rural residents in daily consumption has increased. Consumption will increase and natural complaints will also increase. Moreover, most of them are bought on the market stalls, so the quality is often not guaranteed.

For footwear complaints, the industry and commerce departments generally deal with the "three package" Regulations of footwear in the local area, and clothing complaints have not yet formulated specific handling rules. There are difficulties in identifying responsibilities after problems arise. Business departments generally resolve disputes through coordination, but the effect is not good, which is also a cause of complaints.

The author understands that the "three package" requirement of footwear currently being implemented is promulgated in 1997, many of which have obviously lagged behind, and operability and applicability are difficult to meet the requirements of complaints for rights protection.

In addition, the "Three Guarantees" stipulations are not strict with manufacturers and sellers. The sellers and sellers play the "three pack" "edge ball", which is not conducive to consumers' rights protection, but also gives the illegal dealers an opportunity.

Insiders call on the government to make timely adjustments to the "Three Guarantees" in accordance with the actual situation so as to make them more perfect and more operational, while the "Three Guarantees" provisions for clothing should also be issued as soon as possible.

As for how to avoid consumer disputes, the provincial Consumers Association reminds us that when consumers buy clothes and shoes, they must go to the regular shopping malls to choose them. Do not blindly go to some exhibition sites, or discount sale points to buy, resulting in the quality problems of commodities, the legitimate rights and interests can hardly be protected.

In addition, after consumption, we must pay attention to cable ticket, and what specific commitments the merchant has to make to the goods should be clearly written. This is the basis for handling the quality problems in the industrial and commercial sector.

During the period of "Three Guarantees", all kinds of shoes are subject to the following conditions: quality maintenance, replacement, cancellation, break up, disconnection, open wiring, lacquer, mild glue, bad zipper and so on. The repair period is one week, and the repair period is one week. The "three bags" period can not be repaired as a replacement. The "three package" period should be treated once again according to the specific circumstances. The 10%~30% should be given to consumers for proper economic compensation or replacement or refund.

Under the following circumstances, no "Three Guarantees" shall be applied: no purchase of "three pack" cards or sales vouchers; more than the prescribed time limit; marked products for sale at reduced prices; consumers shall repair themselves or artificially damage them.

Consumers may apply for conciliation to consumers' associations at various levels when they have disputes with the sellers, repairmen and producers because of the "three pack" problem of leather shoes.

Consumers can also appeal to the administrative department for Industry and commerce or the product quality management department, and they can also bring a lawsuit directly to the people's court.