Consumers Want To Introduce A Three Package Policy For Clothing Products

Bought a new one. clothes It's bad to go home for two days. If you look for a refund, you will be told that you can only replace it. Recently, Ms. ran, who was worried about the purchase of her new clothes, wanted to check the "Three Guarantees" rule. The new clothes had quality problems. Whether to return or to change, who has the final say? clothing There is no uniform three package rule for such commodities, which makes Ms. ran feel helpless when she defends her rights.

　　 New clothes wear out in two days, but businesses will only change.

In November 16th, Ms. ran bought a lady's woolen coat at a price of 449 yuan at the 2 floor of the Fung Plaza. After returning home, Ms. ran found that there was a crease in the waist belt of her new dress.

On the second day, she went to work in this new dress. Unexpectedly, even after wearing it for two days, the interface of the belt was broken. "Although I wear it for two days, I only have a set of work on the way to work every day, and when I enter the unit, I take it off. How can I break the belt?"

Unexpectedly, the store refused the request made by Ms. ran, and said that only goods could not be returned. "The shop assistant said that the shop has been in such a long period of time, and it has never been changed. This is a rule." Ms. ran told reporters that the shop assistant suggested that she could change a new dress of the same style, or replace it with other styles. However, if we need to change the other styles, we should implement the principle of "multiple replenishment" and "no refund" at the price.

For such a statement, ran lady felt that she could not accept it. "Is it a matter of retreat or change? How can we change the law?" can we only has the final say? Is there any relevant provision?

　　 Clothing quality problems, how to do business is said to depend on circumstances.

Reporters interviewed found that clothing products do not have a unified three package requirements, clothing once the quality problems, most businesses are handled according to the circumstances.

A family on Shiquan Street Brand clothing The shop asked about the three package rule of clothing, and the owner said it was not clear. What about the quality problem? "Our brand has its own rules, so long as it is not man-made, it will usually replace customers." Shopkeepers said that in order to maintain brand image, merchants will try their best to coordinate and satisfy consumers.

Similarly, in a brand clothing store next door, shopkeepers also say that the brand has its own rules. So, under what circumstances can goods be exchanged and under what circumstances can the goods be returned? The answer of the shopkeeper is vague. "Clothing is worn on the body. It is easy to ruin if it is a little careless. We usually judge whether it is a quality problem by experience, and then judge whether to return or replace it."

In a number of non brand clothing stores, shopkeepers have said that the quality problem is generally negotiated with consumers, and there is no explicit provision in the store. During the visit, many consumers said that they did not know if they had "three packages". If they encountered disputes, they would either consult with the shopkeeper or admit their bad luck.

　　 There are no three packages for clothing.

"At present, the state does not have a uniform three package policy for clothing." Zou Yimin, Deputy Secretary General of the municipal consumer protection committee, said that clothing is a commodity belonging to everyday consumption. It is often difficult to judge from the surface whether it is man-made damage or quality problem. Since there is no three package rule, after disputes, it is generally settled through mediation. However, some large shopping malls will have their own stipulation for the quality disputes of clothing, which will be a promise to consumers.

Without the three package, what is the basis for consumers' rights protection? It is understood that the relevant departments will normally deal with it according to the product quality law and the consumer rights protection act. The product quality law stipulates that when the product sold does not meet the requirements, the Seller shall be responsible for repair, replacement and return, causing losses to the consumers who purchase the product, and the Seller shall compensate for the loss. The law on the protection of consumers' rights and interests stipulates that "if the operator provides goods or services, in accordance with the provisions of the state or in accordance with the consumer's agreement, he shall undertake the repair, replacement, refund or other responsibilities, and shall perform in accordance with the provisions of the state or the agreement, and shall not deliberately delay or refuse to refuse."

However, consumers said that such a provision is too general, such as how to define the quality of man-made damage and the product itself, what circumstances can be returned, and under what circumstances can it be replaced. Consumers hope that clothing products can have their own three package regulations, and they can have laws to protect their rights.