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Jinhua's First Clothing Category "Three Guarantees" Regulations Promulgated

2013/3/14 17:37:00 26

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Clothing Three Packs Clothing Consumption Rights Quality Of Clothing

in the "ten major consumer complaints" published by the Consumer Protection Committee over the years, clothing complaints are on the list. 
 > as we all know, the general merchandise has the relevant "three package" regulation, but < a href= "http://www.91se91.com/news/index_c.asp" > clothing > /a > goods are a little special. Clothing is not listed in the "three pack" catalogue issued by the state. Because the laws and regulations are not perfect, once they get into disputes, it is very difficult to safeguard their rights. 
 yesterday, the Jinhua municipal Consumer Protection Commission, the Joint Municipal Industry and commerce, quality supervision and other departments, issued the "three package" and the consumer dispute handling regulations of Jinhua's clothing commodities (Trial Implementation), which filled the legal gap of clothing category < a href= "http://www.91se91.com/news/index_f.asp" > consumer rights protection < /a >. 
 it is learnt that such a detailed "clothing three pack" requirement is the first in the country. 
 clothing has no "three packs", and consumption rights are difficult to .
 reporter has learned that, because clothing goods are not in the national "three package" catalog, there are consumer disputes, most of which are applicable to the relevant supplementary regulations issued by some countries and provinces. But because most of these Provisions are not detailed enough, consumers want to protect their rights without the convenience of appliances and other commodities. 
 in the interview, the reporter met a young lady named Yang. She bought a cashmere coat, after the first washing, it obviously shrunk and fade. However, after consulting the relevant departments, she gave up the idea of safeguarding rights. 
 "the quality inspection department told me that the first thing to do is to cut out a small piece of clothing to identify it, and this dress must have been destroyed. If the quality problem is identified, the seller will bear the appraisal fee. If there's no problem, I'll take the cost myself. " Ms. Yang said that taking into account the higher cost of identification, the time spent and the risk of identification, "if we can bear it, we should spend money to buy a lesson." 
 the legal profession has pointed out that because clothing products are short in use period, if there is a problem, it is difficult to define whether it is a quality problem because there are links such as lotion and maintenance in the process of use. This is also the main reason why there is no clothing in the national "three pack" catalogue. 
 the clothing "Three Guarantees" issued by Jinhua all stipulates what is .
 1. formaldehyde, chlorinated benzene, pH value and other toxic and harmful substances exceed the permitted range of the prescribed value of the state, or water resistance, sweat stain resistance, dry friction and saliva fastness, and so on. A certain index does not conform to the national standard; 
 2. the content of the material does not conform to the standard of product description and label. The difference is 5 percentage points and above (< a href= "http://www.91se91.com/news/index_cj.asp" > pure cashmere > /a > a href= "http://www.91se91.com/news/index_p.asp" > pure sheep hair > /a > pure cotton and pure silk); 
 3. the results of the sampling inspection by the administrative supervision department, the Consumer Protection Committee and the trade association were published as unqualified batches. 
 when these 3 serious quality problems arise, consumers can choose to return the goods. The operator should refund the goods at once and do not collect depreciation fees. 
 1. when opening the package, serious opening, off-line, thread leakage, fabric thinning and deformation were found. The color difference was more obvious. There were quality problems such as breakage, bad zipping, and obvious oil stains; 
 2. logo and pattern are not in conformity with the actual situation; the left and right sleeves, trouser legs are wide and narrow, except for special designs and styles; the slant of the trousers is more than the standard; the shrinkage and color fastness do not conform to the corresponding grade of the product standard; after normal use, the serious crease and blistering of the adhesive lining do not conform to the requirements of the national, local and industrial standards after serious pilling, wire drawing, main auxiliary material slippage or proper washing; 
 3. does not indicate washing methods or unscientific washing methods such as "dry cleaning and non washable"; 
 4. through the relevant administrative supervision departments, the Consumer Protection Committee (Consumer Association) and trade associations, the quality inspection departments with or without statutory qualifications have other quality problems. {page_break}" less ".
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 clothing products sold within 7 days (including 7 days), because the size of the garment is not fit, and the elevator is not cut, not worn, unwashed, does not affect the second sale, consumers can choose to replace (shorts, cotton trousers, cotton sweater except). 
 some clothes feel good when they wear them, but when they are washed, they appear faded, dyed and deformed. Consumers can also ask merchants to replace or repair. In the case of replacement, the operator shall exchange the same type of products with the same specifications free of charge for the consumers. If there is no product of the same type or specification, and the consumer is unwilling to exchange other products, the operator shall return the goods according to the requirements of the consumers, and shall not collect depreciation fees. 
 clothes, such as suits and overcoats, usually take a short time from buying to cleaning. If it is found that there is a problem when washing clothes, what should we do? The "Three Guarantees" requirement also indicates the validity of the free repair of different garments: 
 1. suits, coats and fur clothing for 180 days; 
 2. Cashmere (sweater), down garment and other garments and bedding for 90 days; 
 3. children's wear, knitted underwear and textile products for 30 days. 
 in addition, when buying clothes, if the merchant says, "this is a discount item, if it is defective or dissatisfied after buying it, we will not be responsible for it". Such an excuse will never work again in Jinhua. Jinhua Consumer Protection Committee staff said that in a similar situation, consumers can fully protect their rights on the basis of "Three Guarantees" of clothing. 
 besides, no matter whether it is promotion or as a prize, the costumes should be marked, the clothing items sold or bestowed should meet the actual selling price, and the seller should bear other civil liabilities. 
 Authoritative release: 2012 Jinhua consumer complaint hotspots 
 mobile phone ranked first, /p >
 Apple mobile phone is also frequently complained about .
 2012, Jinhua's industrial and commercial departments and consumer protection systems received 45028 calls from consumers, receiving 8318 complaints from consumers, including 5786 complaints about goods consumption and 2532 complaints about consumer services. The settlement rate is 99.3%, involving 16 million 510 thousand and 900 yuan in disputes, and 80 cases in mediation of more than 10000 yuan, which save 10 million 139 thousand and 700 yuan for consumers. 
 Jinhua industrial and commercial system has received 3965 reports from consumers throughout the year, down 15.24% from the same period last year. For processing 3861 pieces, a fine of 2 million 720 thousand and 500 yuan. 
 City Industrial and commercial bureau also announced the ten major consumer hot spot complaints in 2012. 
 in the commodity complaints, the top priority is communication equipment. The most prominent problem is the cell phone, which received 805 complaints. The main problems are poor quality and easy breakdowns. It should be noted that cell phone fault liability is difficult to identify, which has been a difficult problem over the years. In addition, the Apple phone "to replace the repair" does not recalculate the "Three Guarantees" period in accordance with the law, which is also a need for consumers to pay attention to. 
 there are more and more private cars on the streets of Jinhua, and the roads are getting more crowded. The appeal for motor vehicles is also the biggest increase, a total of 507, 50% more than last year. The main problems are automobile quality problems, sales price and related fees opaque, designated insurance company's insurance, after sale maintenance services are not in place, car purchase contract disputes, etc. 
 food, footwear and clothing ranked third, fourth, fifth in the number of complaints. 
 besides commodity consumption, there is service consumption. 
 service complaint is also the most concentrated in the service category. The charges are opaque, unpaid, and the broadband network is unstable. For these problems, we are more or less upset. 
 service consumer complaints, another hot spot is express delivery. The main problem is that the courier company delays the delivery of goods, sets up the "overlord clause", reduces its liability for compensation, and refuses to inspect the goods in person. 
 in addition, complaints about hairdressing, hairdressing, Internet service and washing and dyeing services were ranked three or four or five respectively.