Brand Shoes: Business Integrity Is A Commitment To Customers.

< p > March 14, 2013, the Consumer Protection Committee of Huli District of Xiamen held the 315 annual commendation conference in 2012. Xiamen famous enterprises such as shoes store were awarded the honor of "2012 integrity unit".

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< p > as the leading footwear supplier in China and the largest online retailer in Fujian Province, the characteristics of the online sale of the shoe store are quite different from that of the traditional enterprises. The issue of safeguarding the rights of online shopper belongs to the "new peculiar" both in the administrative departments and the merchants. At the same time, online shopping is becoming more and more popular. The shoe store is one of the benchmarking enterprises in the domestic electricity supplier. How do they view honesty and credit? How do they achieve integrity in the process of serving consumers? < /p >

< p style= "text-align: center" > < img border= "0" align= "center" alt= "" src= "" /uploadimages/201303/16/20130316074056_sj.JPG "/" < > > "

< p style= "text-align: center > > figure: the head of customer care department of the shoe store (right) accepts the award" /p ".

"P", founded in 2008, has grown rapidly to become a leading supplier of Fujian electric business with its integrity management, cost-effective brand name and considerate service.

During the interview, Xu Songmao, the shoe store CEO, said that the electricity supplier is doing the service, and honesty is no small matter.

In a shoe store, "customer respect" is a service concept that every employee keeps in mind. Every commitment to a customer must take on responsibilities, which are all reflected in daily trifles.

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< p > < strong > sincere invitation to customer award is more intimate "/strong > < /p >.

< p > time returned to an evening after the Mid Autumn Festival in 2009. A group of post-80s young people and several middle-aged people played a prize cake with unique characteristics in Xiamen after playing the delicious barbecue on the beach in the roundabout Island Road in Xiamen. Finally, the highest prize of the cake event - 5000 yuan Hongkong freedom trip was born from Mr. Tang of Guizhou Maotai Town.

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P didn't know that it was a family friend or a company colleague playing games. In fact, it was an interesting activity of a shoe store.

Www.S.cn, the official website of the shoe store, launched a month long online pancakes, inviting customers from Beijing, Henan, Hebei, Guizhou, Hangzhou and other lucky customers from China.

In addition to champion Wang Zhong Wang's 5000 yuan award, there are also prizes of Xiamen specialties, fashion satchel, comfortable cool slippers and so on.

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"P >" at the end of the online activities, we used the IT lottery system to automatically extract lucky customers. After arranging the executive's colleagues to call each other, they invited them to join the "champion Wang Zhong Wang" ultimate competition in Xiamen and offline.

At the very beginning, customers who received the call were surprised and even hard to believe.

Xu Songmao recalled the scene at that time.

After a colleague from a shoe store, he patiently confirmed the identity information with the lucky customers, booked the air tickets and hotels for them, and then told the flight information and hotel address again, the 10 customers finally decided to come.

From the arrival of customers to Xiamen airport, they will have a pleasant trip to Gulangyu Islet, South Putuo temple and Huandao Road. They will feel the massive shoe products to the famous shoe storehouse, and arrange for accommodation, until they arrive at the airport and arrive home safely.

The shoe store colleagues gave the award-winning customers a full time service.

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< p > actually, the lucky customers feel the care and sincerity of the famous shoe store. After returning to their hometown, several customers have published a very long post on the shoe store BBS, expressing their gratitude for the shoes.

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< p > < strong > spend several times to meet the special needs < /strong > < /p >

Not long ago, Mr. P bought a 11 order from a shoe store in Fuqing, but he had a special need not to issue a serial number.

This is embarrassing for the shoe store customer service. The order of the shoe store is automatically processed by the system. The invoice of the same batch of orders must be in conjunction under normal circumstances.

To achieve a non union number, it is necessary to manually divide 11 orders into the system separately, and each link takes several times.

After making a commitment to customers, colleagues from different positions in the shoe store worked together to complete a "small request" on time.

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< p > it is said that the promise is gold. The shoe store has carried out every commitment to the customer with action, and practiced the idea of winning the details in the service process.

Because of this, the shoe store has become a good benchmark for e-commerce enterprises in Xiamen, and has become a popular shopping website. It has always maintained its TOP1 competitiveness in Tmall, Jingdong, QQ mall and other platform sports categories.

It is understood that since its establishment in 2008, the famous shoe store has been awarded the honorary title of "Xiamen excellent 12315 consumer rights protection point", "million yuan tax payers" and "Xiamen Hu Li District civilized unit".

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