Who Is Responsible For The Improper Maintenance Of Shoes?

When I was away on business, I bought a pair of famous brand leather sports shoes worth 600 yuan. I felt a little dirty after a dozen days. I sent my shoes to a famous leather care shop in the community for cleaning and maintenance. At that time, the shopkeeper assured Miss Chen that she could wash her shoes well. Miss Chen was relieved to leave her shoes there. After the shoes were cleaned and maintained, the two sides were all silly. The soft and smooth leather shoes turned dry and stiff, and the snow and white color became dark grey. They could no longer wear them. Miss Chen asked the shopkeeper to compensate the shopkeeper for a pair of new shoes or 600 yuan. In June, Miss Chen, who lived in the downtown area, arrived.

Asked about the origin of the matter, the consumer association has suggested that at present, China has not yet issued a special treatment plan for leather and footwear consumption disputes, but the case can be implemented in accordance with the "Shandong provincial washing and dyeing industry consumer dispute resolution", which has just been formulated and issued this year.

According to the "Regulations", practitioners should inform consumers about the effect of cleaning and maintenance of shoes when they undertake the maintenance of shoes. They should be cleaned by consumers after signing and confirming, otherwise the disputes arising therefrom are the responsibility of the operators.

In this case, the shop owner failed to inform consumers of the possible effects of shoes cleaning, and should bear the primary responsibility for the problems after the shoes were washed, and should compensate Miss Chen for the loss.

Of course, for shoes that have been worn, they should also be depreciated according to the relevant provisions of the "measures".

Finally, through the Consumer Association mediation, the two sides reached an agreement: the shop returned the cost of cleaning and maintenance of Ms. Chen's shoes, 30 yuan, and gave Miss Chen 550 yuan compensation. Miss Chen expressed satisfaction with the result.