Jilin 2013 Annual Consumer Complaints Announced That Clothing Shoes And Hats Accounted For A Large Proportion.

Reporter from Jilin The provincial Consumers Association was informed that in 2013, the consumers' associations at all levels in the province received 21142 complaints and complaints from consumers, of which 5328 were complaints and 15814 were consulted. 5287 complaints were resolved and the resolution rate was 99.23%. To save consumers 10 million 423 thousand and 913 yuan in economic losses.

In the whole year of 2013, the largest categories of complaints were the clothing shoes and hats, which accounted for 26.36% of the total complaints rate, up 6.04% from the same period last year, and the jewelry and stylistic categories increased by 3.19%. The number of housing and building materials increased by 2.07% compared to the same period last year. The largest increase in the service category was 24% year-on-year sales.

Why commodity category Clothing and shoes From the nature of complaints, the problems mainly focus on quality problems, after-sales service problems and fake and shoddy problems.

First, clothing and shoes and hat manufacturers are mixed, especially high-grade goods. From design, technology, material, environmental protection, safety, health and other aspects, they do not take into account that commodities should have their own attributes (consumers' normal life needs and adapt to the actual consumption environment), or even fail to meet the standards or lower than the national standards.

Two, product identification is not standardized, incomplete, misleading consumers. The correct clothing logo should include two parts, the tag and the durability label. The durability label should be marked with fabric, washing standard, size and so on. The main reason for misleading consumers is that some clothing shoes and hats are not standardized and incomplete.

Three is Laws and regulations Relatively lagging, can not effectively solve the dispute. There are no specific "Three Guarantees" provisions for clothing, and the "Three Guarantees" Regulations for footwear products are too old. How to identify and compensate the problems is an urgent problem in mediation work.

Why are sales complaints of service class the most? In 2013, sales and service complaints rose by 24% over the same period last year, becoming the only rising service category. From the perspective of the nature of complaints, the main problems reflected are: quality problems, false propaganda problems, measurement problems and after-sale services.

Ms. fan of Changchun ordered a smart phone through TV shopping program in December 2013. A week later, the goods will be paid after the inspection is completed and the postage will be 598 yuan. After she folded the bag, she found that it was not a mobile phone at all, but an old camera. Check the waybill number through logistics, and the logistics company simply has no information record.

Consumers Association staff said that the problem of this case appeared in all aspects of the sales channel: first, the businessman accidentally or intentionally sent the wrong goods; the two is the malfunction of the courier shunting and delivery process.